Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
VIANCA CRUZ

VIANCA CRUZ

Woodland Park,New Jersey

Summary

Dedicated professional with a strong military background, equipped with a Bachelor's degree in Psychology and a minor in Health Studies. Proven expertise in leadership, discipline, and strategic thinking, honed through years of service. My broad knowledge in psychology allows me to understand and enhance human behavior, making it a valuable asset in any job setting by improving teamwork, communication, and productivity.

Overview

8
8
years of professional experience

Work History

Builder

United States Naval Reserves
10.2021 - Current
  • Demonstrated leadership and operational planning skills, applicable in coordinating investigative or tactical operations in diverse settings.
  • Applied critical analysis and risk assessment skills, vital for investigating crime scenes, ensuring compliance, and maintaining operational safety.
  • Exercised leadership, effective communication, and team-building skills essential for managing investigative teams and fostering collaboration with law enforcement partners.
  • Demonstrated precision, responsibility, and attention to detail necessary when handling law enforcement equipment and firearms.
  • Proven ability to stay calm under pressure, make sound decisions, and adapt quickly, key qualities for responding to complex investigations and high-stakes situations.
  • Skilled in logistical coordination and resource management, translating to efficient planning and allocation in investigative operations.
  • Maintained high standards of thoroughness and attention to detail, essential in investigating cases and ensuring accuracy in reports.
  • Strong interpersonal skills in liaising and collaborating with federal, state, and local law enforcement agencies and partners.
  • M9 Qualified
  • M4 Qualified

Teachers Assistant

Bergen County Special Services
01.2020 - Current
  • Applied observational skills to identify behavioral triggers and analyze patterns, supporting individualized behavioral interventions.
  • Demonstrated adaptability in responding to dynamic classroom situations, using resourceful strategies to address students' unique learning and behavioral needs.
  • Collaborated with multidisciplinary teams, including teachers, therapists, and parents, to create a supportive network focused on students’ progress and well-being.
  • Assisted in structured crisis intervention and de-escalation strategies, maintaining a safe environment and minimizing disruptions to learning.
  • Remained calm and decisive in high-stress situations, with a commitment to safety and preparedness in both physical and situational demands.
  • Sustained physical and mental stamina necessary to support active engagement and maintain readiness in a dynamic, high-energy classroom setting.

Receptionist

Elite Nissan Service
01.2019 - 07.2019
  • Demonstrated strong interpersonal and communication skills, essential for building trust and working effectively with diverse community members during investigations.
  • Developed critical problem solving and analytical skills, applicable to investigating complex cases, analyzing evidence, and identifying solutions.
  • Maintained efficiency and attention to detail under strict time constraints, aligning with the precision and thoroughness required in law enforcement investigations.
  • Leveraged teamwork and leadership abilities to effectively coordinate with colleagues and other agencies, critical for joint operations and case investigations.
  • Stayed updated with technical information and regulatory standards, demonstrating diligence in continuous learning. A valuable trait for staying informed on evolving federal laws and investigative methods.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Exhibited a commitment to thoroughness and accuracy, vital for verifying evidence integrity and ensuring all investigative steps meet agency standards.
  • Applied organizational and logistical skills to manage resources effectively, important for coordinating supplies and personnel in field operations.
  • Showcased leadership and mentorship skills, valuable for fostering a cohesive team environment and guiding newer agents through complex investigative procedures.

Front Desk Receptionist (Senior Staff)

Planet Fitness Gym
10.2016 - 11.2018
  • Developed interpersonal skills and situational awareness, important for building trust and ensuring safety when interacting with diverse communities during investigations.
  • Demonstrated strong communication skills and the ability to build rapport with individuals, key for interviewing witnesses and engaging with the public in law enforcement.
  • Applied attention to detail and a proactive approach to safety, critical for assessing potential risks and ensuring operational security in investigations.
  • Upheld physical fitness, necessary for the physical demands of a special agent role, including readiness for tactical operations and emergency response.
  • Demonstrated teamwork and organizational skills, essential for collaborating with other agents and law enforcement agencies on multi-agency investigations.
  • Displayed responsibility and accuracy in administrative tasks, aligning with the attention to detail required in maintaining case records and evidence.
  • Showcased skills in community engagement, relevant to building positive relationships with the public and community partners in law enforcement.
  • Exhibited calm under pressure and sound decision-making, crucial for handling emergencies, de-escalating tense situations, and ensuring public safety in the gym.

Education

Bachelor's Degree - Arts, Health Studies

William Paterson University
09-2024

Associates Degree - Science

Bergen County Community College
06.2020

High School Diploma -

Passaic Valley High School
Little Falls, NJ
06-2016

Skills

  • Proven ability to build rapport, communicate effectively, and work collaboratively with diverse individuals, including colleagues, customers, and community members
  • Strong capacity for identifying issues, analyzing complex problems, and developing effective solutions, whether diagnosing technical issues, managing behavioral challenges, or resolving customer concerns
  • Meticulous approach to safety protocols, quality control, and accuracy in handling administrative tasks and technical equipment, ensuring compliance and security
  • Quick thinking and sound judgment in high stress situations, critical for making informed decisions during investigations or crisis events
  • Experienced in guiding and supporting teams, whether in military, service, or educational settings, and working effectively with partners in various environments
  • Committed to maintaining physical fitness and mental resilience, necessary for the physical demands of law enforcement and readiness in unpredictable situations

Accomplishments

  • Collaborated with team of 26 sailors in the development of building a house from scratch in A-School training. Gulfport Mississippi.
  • Achieved the M9 qualification by completing the test of proficiency with a 9mm pistol at 3, 7, and 15 yards, requiring various stances and sometimes time limits. Scored Sharpshooter ribbon. Points from 204-227 points.
  • Achieved the M4 qualification by completing the test of proficiency with a M16 scoped from the standing, kneeling, and prone positions. Scored Marksman ribbon scoring from 170 out of 200.
  • Ranked up from E3 to E4 in 2023. Making me a Third Class Petty Officer.
  • Achieved my Bachelor's Degree in Psychology and Minor in Health Studies.
  • Became Teacher Assistant of the year in 2023.
  • Graduated A-School training school and was top 10 in my class.

Languages

Spanish
Full Professional

Timeline

Builder

United States Naval Reserves
10.2021 - Current

Teachers Assistant

Bergen County Special Services
01.2020 - Current

Receptionist

Elite Nissan Service
01.2019 - 07.2019

Front Desk Receptionist (Senior Staff)

Planet Fitness Gym
10.2016 - 11.2018

Associates Degree - Science

Bergen County Community College

Bachelor's Degree - Arts, Health Studies

William Paterson University

High School Diploma -

Passaic Valley High School

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VIANCA CRUZ