PAULETTE CRUZ
Unidad Educativa América del Sur
Kissimmee
2
Languages
10
years of professional experience
Detail-oriented Administrative Professional with expertise in business operations, Human Resources, and office administration. Supported executive teams through efficient scheduling, document management, and payroll processing while coordinating union workforce activities. Known for delivering accurate results and maintaining confidentiality in all tasks.
Work History
Banquet Event Operations Coordinator
2 Years 3 Months- Supported administrative operations for luxury banquet events serving hundreds of guests while coordinating union employees and ensuring accurate payroll timekeeping.
- Coordinated staffing schedules for union employees, ensuring optimal coverage for events.
- Managed schedules for union employees and coordinated staffing.
- Partnered with managers to resolve operational and staffing challenges.
- Reviewed Paycom time records, attendance and payroll corrections.
- Maintained confidential employee records and training documentation.
- Secured last-minute staffing coverage to uphold seamless banquet operations.
- Acted as liaison between managers, banquet captains, and staff, facilitating communication and support through email and phone.
Administrative Assistant
1 Year 5 Months- Processed invoices and maintained accurate billing records to ensure timely payments.
- Coordinated deliveries between dispatch, drivers, and customers to optimize schedule adherence.
- Managed logistics documentation and office correspondence to streamline filing processes.
Human Resources & Administrative Coordinator
10 Years 3 Months- Oversaw human resources operations for 52 employees, ensuring effective support and compliance.
- Created and maintained employment contracts, onboarding documentation, and personnel records to streamline hiring processes.
- Maintained employee files and government compliance records (IESS and Ministry of Labor).
- Managed ZKTeco biometric timekeeping and attendance verification, enhancing accuracy in employee attendance tracking.
- Prepared payroll information and payroll closeout.
- Provided remote HR and administrative support for payroll closeout, biometric timekeeping administration, and attendance verification.
Education
Master's Degree - Human Talent Management
U.S. Credential Evaluation in Progress
Bachelor's Degree - Social Communication
Skills
Event Planning
Event logistics coordination
Event Marketing
Paycom
Document control
Data Entry
Microsoft Office
Google Workspace
Adobe Acrobat
LANGUAGES
Spanish — Native
English — Professional Working Proficiency
Timeline
Banquet Event Operations Coordinator
Fontainebleau Miami Beach
09.2023 - 12.2025Read More
Administrative Assistant
ALCA Express Trucking Corp.
07.2021 - 12.2022Read More
Human Resources & Administrative Coordinator
Unidad Educativa América del Sur
04.2016 - CurrentRead More
Universidad Catolica de Santiago de Guayaquil
Bachelor's Degree from Social Communication
Read More
Universidad Espiritu Santo (UEES)
Master's Degree from Human Talent Management
Read More