Philynxia Benson
Grand Prairie
Summary
Strategic Event Professional with expertise in event logistics, venue management, and client relations. Delivered revenue growth through optimized rental processes and streamlined operations. Led vendor negotiations, managed budgets, and collaborated across departments to create inclusive, high-quality events that enhance guest satisfaction.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
EVENT OPERATIONS COORDINATOR
HILTON ANATOLE
Dallas
11.2025 - Current
- Managed Food & Beverage BEO binder, reviewed Banquet Event Orders and sales contracts for accuracy, supporting senior event managers to ensure seamless event execution.
- Coordinated courtesy room blocks and VIP amenity requests, assisted in preparing group resumes, and monitored commission and attrition reports to enhance event profitability and client satisfaction.
- Served as key operational support during BEO meetings, assisted in event preparation and logistics, and trained new event coordination staff.
RENTALS AND EVENT COORDINATOR
AFRICAN AMERICAN ART & CULTURE COMPLEX (AAACC)
San Francisco
08.2024 - 12.2024
- Oversaw 4-5 rentals weekly, managing contracts, budgets, and on-site execution to generate consistent revenue.
- Created membership-based system for donors and members through Proximity platform, enhancing community engagement.
- Partnered with cross-functional staff and external vendors to deliver seamless event operations and client satisfaction.
- Led tours for large groups, cultivating donor relationships, and increasing visibility for the venue.
EVENT PRODUCER (FIRST IN ROLE)
LIGHTHOUSE FOR THE BLIND AND VISUALLY IMPAIRED
San Francisco
06.2023 - 05.2024
- Established SOPs for the hospitality department, improving efficiency and reducing errors by 20%.
- Directed logistics for accessible events, coordinating cross-departmental teams to ensure inclusivity and smooth execution.
PRODUCTION ASSISTANT (FREELANCE)
THE FOX THEATER
Atlanta
04.2022 - 04.2022
- Supported VIP operations for large-scale productions, liaising with clients, coordinating vendor loading and ensuring backstage readiness.
- Assisted in coordinating production schedules for various theater events.
- Managed inventory of props and equipment for performances and rehearsals.
- Supported technical crew during setup and breakdown of stage elements.
EVENT STAFF
THE FOX THEATRE
Atlanta
07.2021 - 04.2022
- Delivered high-quality guest experience by managing entry, enforcing safety procedures, and assisting with venue operations during sold out events.
FRONT DESK SUPERVISOR / MANAGER ON DUTY
THE STUDY HOTEL
Philadelphia
08.2018 - 03.2020
- Led team of 8+ front desk staff, ensuring seamless guest services, efficient technical support, and smooth shift operations.
Education
Bachelor of Arts - Psychology
Georgia Gwinnett College
Lawrenceville, GA 08.2015 - 07.2017
Skills
- Event planning
- Event Logistics
- Event Accessibility
- Vendor Negotiation
- Budget Oversight
- Expense Management
- Stakeholder Engagement
- Client Relations
- SOP Development
- CRM Software
- Hospitality Management
- Staff Supervision
- Leadership training
Accomplishments
- Established the first hospitality SOPs at LightHouse for the Blind and Visually Impaired setting the foundation for consistent, scalable event operations.
- Successfully managed 4-5 concurrent venue rentals weekly at the AAACC, ensuring seamless coordination, accessibility, and high-quality guest experiences.
- Designed and implemented a membership-based system through Proximity, strengthening donor and community engagement while streamlining user access.
Roles And Responsibilities
- Claims Adjuster, State Farm, 2019-2022, Strengthened negotiation, documentation, and client service skills.
- Customer Service Representative, ContactUs Communications, 2019-2022, Increased customer satisfaction by 40% through problem resolution.
- Hospitality Roles, 2019-2022, Built a foundation in client service, hospitality, and sales, consistently exceeding customer expectations.
Timeline
EVENT OPERATIONS COORDINATOR
HILTON ANATOLE
11.2025 - Current
RENTALS AND EVENT COORDINATOR
AFRICAN AMERICAN ART & CULTURE COMPLEX (AAACC)
08.2024 - 12.2024
EVENT PRODUCER (FIRST IN ROLE)
LIGHTHOUSE FOR THE BLIND AND VISUALLY IMPAIRED
06.2023 - 05.2024
PRODUCTION ASSISTANT (FREELANCE)
THE FOX THEATER
04.2022 - 04.2022
EVENT STAFF
THE FOX THEATRE
07.2021 - 04.2022
FRONT DESK SUPERVISOR / MANAGER ON DUTY
THE STUDY HOTEL
08.2018 - 03.2020
Bachelor of Arts - Psychology
Georgia Gwinnett College
08.2015 - 07.2017