Lisa Mai
Delray Beach,USA
Summary
Results-driven Operations and Hospitality Professional with over 5 years of leadership in managing high-volume spa environments and coordinating large-scale events. Expert in team leadership, operational management, client engagement, and staff development. Aiming to leverage skills in optimizing operations and leading high-performing teams within a luxury hospitality or spa setting.
Overview
8
8
years of professional experience
Work History
Event Operations Coordinator
Varga Studio
Delray Beach, FL
01.2024 - Current
- Coordinated event logistics, enhancing execution and maximizing attendee satisfaction.
- Managed vendor relationships, negotiating contracts and cultivating collaboration to achieve event goals.
- Coordinated and managed event-planning logistics, budget administration, and team oversight.
- Created detailed event plans, incorporating client requirements and venue specifications effectively.
- Oversaw on-site operations, directing staff to maintain high service standards during events.
- Developed detailed event timelines, aligning tasks to ensure project deadlines were consistently met.
Spa Manager
Venetian Nail Spa
Delray Beach, FL
07.2018 - 01.2024
- Managed daily operations of the spa, overseeing staff scheduling, supply orders, and inventory maintenance.
- Developed promotional strategies that increased customer engagement and loyalty.
- Analyzed client feedback to improve service offerings and procedures.
- Coordinated inventory management to ensure availability of spa supplies and retail products.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Provided guidance throughout the entire onboarding process.
- Supervised 25+ nail and lash technicians, coordinating schedules and ensuring balanced client distribution.
Education
Associate of Science - Health Sciences
Palm Beach State College
Lake Worth, FL06-2026
Skills
- Microsoft Office Suite/ 365
- Event planning
- Budget management
- Vendor negotiation
- Customer engagement
- Staff scheduling
- Project planning
- Appointment scheduling
- Spa operations
- Analytical thinking
- Organizational skills
- Operational efficiency
Location
Delray Beach, FL
Timeline
Event Operations Coordinator
Varga Studio
01.2024 - Current
Spa Manager
Venetian Nail Spa
07.2018 - 01.2024
Associate of Science - Health Sciences
Palm Beach State College