TEKIA BROWN
IT/ Customer Service/ Data Entry/ Sales
Waldorf,MD
Work Preference
Summary
Solutions-focused Help Desk Support Specialist with proven skills in evaluating clients’ issues and walking through viable solutions to ensure overall satisfaction with company services. Seeking a challenging position at an organization that allows for further career advancement and exposure.
Overview
20
20
years of professional experience
2
2
Certification
Work History
IT Helpdesk Specialist
Cherokee Federal
Fort Myer, VA
03.2023 - Current
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email, and computer chat
- Providing customer service, document customer interactions
- Run diagnostics, troubleshoot to resolve customer reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Ensure all departments in the clinic have zero connectivity issues
Medical IT Technician/ Phlebotomist
Dept. of Defense
Fort Myer, VA
02.2022 - 03.2023
- Enter data via numerous proprietary software using CHCS, QFLOW, and VETLINK.
- Creating and maintaining accounts for new patients via CHCS, VETLINK, and VISTA.
- Basic troubleshooting Windows 10 OS and Office 365 suite.
- Troubleshooting MS OUTLOOK with archiving end user’s important emails.
- Send out weekly reports to designated officials, creating access, permission, and ownership via OUTLOOK.
- Troubleshoot VOIP devices: CISCO, AVAYA, and TONE COMMANDER.
- Troubleshooting various models of HP & XEROX printers and document scanners.
- Conduct daily encryption of patients/end users PII data.
- Operated VOIP switchboard answering an average of 100 calls per day.
- Apple and Android mobile device/app support.
- Troubleshoot CAC access. Profile creations via VDI account access.
- Assisting and updating end users/patients’ inquiries via MS Teams.
- Perform blood collection using a variety of phlebotomy techniques.
- Provide administrative support to all physicians and nursing staff
- Collect urine specimens and cultures in a manner that preserves the integrity of sample.
- Prepares electronic requisitions for samples to be sent to the referenced labs.
- Retrieve lab orders and patient information using CHCS, QFLOW, and VETLINK.
- Performs computerized accessioning of patient specimens.
- Identifies patients and ensure proper sample procurement and specimen labeling.
- Adheres to all universal precautions, infection control, and safety regulations associated with phlebotomy.
Medical Technician/Phlebotomist
Dept. of Veterans Affairs
Rosedale, MD
07.2021 - 02.2022
- Familiar with scheduling telehealth appointments in VISTA, GUI, and VVC
- Troubleshooting, coordinating, installing, maintaining, and managing the inventory and technology equipment with assistance of BIOMED and IT.
- Through completion of the SFT, CVT, & VVC courses in TMS, I can provide established standardized competency-based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers.
- Coordinating clinic setup and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource-based scheduling alongside the MSA staff when a patient needs to be rescheduled or when any scheduling errors occur.
- Familiar with supporting designated complex telehealth programs that require advanced technical skillsets.
- Perform blood collection using a variety of phlebotomy techniques.
- Provide administrative support to all physicians and nursing staff
- Collect urine specimens and cultures in a manner that preserves the integrity of sample.
- Prepares electronic requisitions for samples to be sent to the referenced labs.
- Retrieve lab orders and patient information using CHCS, QFLOW, and VETLINK.
- Performs computerized accessioning of patient specimens.
- Provide education to patients for proper collection techniques of urine, stool, and other fluid collections.
- Identifies patients and ensure proper sample procurement and specimen labeling.
- Adheres to all universal precautions, infection control, and safety regulations associated with phlebotomy.
Phlebotomist/Trainer/Floater
LabCorp Inc.
Chevy Chase, MD
10.2019 - 07.2021
- Perform blood collections by venipuncture and capillary techniques for all age groups.
- Collect specimens for drug screens, paternity tests, and biometric screenings.
- Perform data entry of patient information in an accurate and timely manner.
- Providing administrative support to a medical facility: copying, scanning documents, faxing, maintaining training records
- Utilizing office automation software and automated healthcare systems to generate a variety of correspondence and reports, scheduling patients and/or update patient data.
- Maintained and order office supplies, collect and distribute mail, monitor phones including answering, transferring, messaging, and screening calls.
- Process billing information and collect payments when required for any balances owed.
- Prepare all collected specimens for testing and analysis.
- Maintain patient and specimen information logs.
- Provide superior customer service to all patients.
- Verify and analyze medical records for accuracy and completeness.
- Travel to additional sites when needed.
Phlebotomist/Floater
Bio-Reference Laboratories
Gaithersburg, MD
06.2017 - 10.2019
- Perform blood collections by venipuncture and capillary techniques for all age groups.
- Collect specimens for drug screens, paternity tests, and biometric screenings.
- Perform data entry of patient information in an accurate and timely manner.
- Providing administrative support to a medical facility: copying, scanning documents, faxing, maintaining training records
- Utilizing office automation software and automated healthcare systems to generate a variety of correspondence and reports, scheduling patients and/or update patient data.
- Maintained and order office supplies, collect and distribute mail, monitor phones including answering, transferring, messaging, and screening calls.
- Process billing information and collect payments when required for any balances owed.
- Prepare all collected specimens for testing and analysis.
- Maintain patient and specimen information logs.
- Provide superior customer service to all patients.
- Verify and analyze medical records for accuracy and completeness.
- Travel to additional sites when needed.
Education
Security+ Certification - IT Specialist
CompTIA
Online05.2022
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Prince Georges Community College
Largo, MD01.2014
Skills
- Data Migration/ Backup (WIN/Apple/Android OS)
- Imaging Tablets/ laptops/ desktops
- Fax/Printer support
- Support Android Devices
- Amazon Devices
- Google Devices
- Support MAC OS and Apple Devices
- Microsoft Windows XP – Windows 10
- Microsoft Office Suite/ 365
- Microsoft Outlook
- Support VOIP Phones (Cisco/Avaya/Tone Commander)
- Hands-on experience with Audio/Video equipment, LCDs, HDMI, VGA, Projectable Projectors, ROKU, and Google Chromecast
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Advanced communication
- Technical communication
- Proficient in software
- Root-cause analysis
- Quality assessment
- Supply management
- Emergency response
- Machinery maintenance
- System installations
- Technical troubleshooting
- Troubleshooting techniques
- Continuous improvement
- Compliance monitoring
- Risk management
- Equipment calibration
- Knowledge sharing
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Written communication
- Task prioritization
- Problem-solving abilities
- Team building
Certification
07/2022 – Security + CE Certificate (CompTIA)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Portfolio
Security+ Certification
Additional Information
Seeking 100% Fully Remote position, I am also willing to do a 30% Hybrid position.
Timeline
IT Helpdesk Specialist
Cherokee Federal
03.2023 - Current
Medical IT Technician/ Phlebotomist
Dept. of Defense
02.2022 - 03.2023
Medical Technician/Phlebotomist
Dept. of Veterans Affairs
07.2021 - 02.2022
Phlebotomist/Trainer/Floater
LabCorp Inc.
10.2019 - 07.2021
Phlebotomist/Floater
Bio-Reference Laboratories
06.2017 - 10.2019
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Prince Georges Community College
Security+ Certification - IT Specialist
CompTIA