Paul Hiser

Provide infrastructure architecture, engineering, operations, and technical leadership across HPC, cloud, container, application, monitoring, and enterprise technology environments. Collaborate with infrastructure, networking, security, DevOps/SRE, application, and vendor teams to implement reliable, scalable, and secure platforms supporting multiple concurrent users and business-critical workloads.

HPC and Infrastructure Engineering

• Managed and supported multiple HPC clusters across the United States, maintaining availability, performance, operational consistency, and effective coordination across geographically distributed infrastructure.
• Supported complex HPC infrastructure spanning compute, operating systems, networking, storage, applications, monitoring, and facility dependencies.
• Gathered cross-functional requirements for next-generation HPC infrastructure, translating user, application, performance, reliability, and operational needs into actionable implementation plans.
• Implemented next-generation HPC infrastructure solutions, partnering with engineering and infrastructure teams during design, deployment, testing, and operational transition.
• Troubleshot performance and reliability issues at both the application and system levels, analyzing infrastructure behavior, system dependencies, monitoring data, logs, and workload characteristics to identify root causes.
• Provided technical input on infrastructure integration topics involving compute, networking, storage, security, monitoring, and application platforms.

Monitoring, Observability, and Analytics

• Monitored infrastructure facilities and environmental conditions supporting critical technology operations; identified and helped address critical cooling issues to reduce infrastructure risk and improve operational stability.
• Developed monitoring standards, dashboards, alerting capabilities, and operational views to improve proactive issue detection and incident response.
• Implemented monitoring and analytics solutions using the ELK Stack, creating dashboards and visualizations for infrastructure, application, and operational analysis.
• Correlated metrics, logs, and system behavior to support root-cause analysis and performance improvement initiatives.

Cloud, Security, and Systems Integration

• Acted as the subject matter expert for onboarding team applications and AWS accounts through Zscaler, coordinating application, cloud, networking, security, and access requirements.
• Worked with cross-functional teams to integrate cloud-based applications and accounts into enterprise security and connectivity controls.
• Supported hybrid infrastructure environments spanning on-premises systems, cloud services, enterprise security platforms, and application dependencies.
• Contributed to the design and implementation of scalable infrastructure solutions that improved operational consistency and simplified support across environments.

Container Platforms

• Designed and implemented Docker Enterprise infrastructure and onboarded dozens of applications to the platform.
• Served as a subject matter expert for the enterprise team during Docker Enterprise adoption, helping define onboarding practices, resolve technical issues, and establish operational processes.
• Partnered with application and engineering teams to support container adoption and improve consistency between development, test, and production environments.

Technical Leadership and Team Development

• Onboarded three new full-time employees, helping grow the team to four members and establishing effective knowledge-transfer and operational support practices.
• Mentored team members on infrastructure operations, application onboarding, monitoring, troubleshooting, and support procedures.
• Developed and communicated technical approaches to engineering, infrastructure, security, and enterprise stakeholders.

Enterprise Application Architecture

• Helped establish the initial architecture and implementation approach for the Atlassian platform, which was subsequently adopted by enterprise IT.
• Collaborated with enterprise stakeholders to improve platform adoption, scalability, supportability, and integration with organizational processes.

Vendors and External Partners

• Worked directly with vendors and external partners to support software and hardware solutions, troubleshoot technical issues, coordinate upgrades, and resolve operational problems.
• Served as a technical liaison between internal teams and vendors, helping clarify requirements, evaluate proposed solutions, track issues, and validate remediation.
• Contributed technical input to infrastructure decisions involving performance, reliability, supportability, and long-term operational requirements.

Supported employees, infrastructure, applications, and services in mixed Mac, PC, and Linux environment to ensure seamless user experienceMaintained on-premises, public cloud, private cloud, and externally hosted environments, enabling secure and reliable operations across software development lifecycle.ifecycle.

Key Accomplishments

• Designed and supported infrastructure across development, testing, production, and support environments.
• Improved cloud scalability and container lifecycle management using Google Cloud Platform and related technologies.
• Transitioned manually managed environments to infrastructure-as-code practices, reducing deployment effort, improving consistency, increasing execution speed, and lowering operational risk.
• Improved application resiliency by partnering with engineering teams on infrastructure design, architecture, deployment, and operational support.
• Migrated production workloads from public cloud to private cloud to improve performance, reliability, consistency, and operational control.
• Enhanced system monitoring and service-level visibility, improving the ability to detect, investigate, and resolve infrastructure and application issues.
• Supported engineering teams throughout the development pipeline, including requirements, specifications, product testing, delivery, release operations, and production support.
• Collaborated with project managers, product managers, engineering teams, hospital staff, and other stakeholders to deliver infrastructure and application solutions.
• Maintained a strong security and compliance posture while supporting environments subject to healthcare-related requirements.

Provided engineering expertise for NASA’s desktop services at Ames Research Center. Managed backend infrastructure comprised of backup, authentication, storage, and application services for PC, Mac, and Linux clients. Ensured desktop clients and servers exceed federal security requirements. Delivered OS updates and patches including repackaging of software updates and in-place OS upgrades and deployment.

Key Accomplishments:

• Successfully managed AD domain migration of 5500+ Windows, Mac, and Linux desktops, servers, and appliances as a technical lead.
• Architected highly available server infrastructure; re-engineered problematic SAN and storage eliminating data corruption while doubling performance and increasing uptime reliability from 95% to 99.998%.
• Migrated servers and services into virtual environment improving redundancy, scalability, and management efficiency of underutilized systems following industry best practices for optimal system operation.
• Built and configured Windows patching and automated image deployment infrastructure for 1500 systems; Streamlined upgrade from XP to Windows 7 avoiding 10,000+ potential hours of downtime for users. Site technical lead deploying OS ahead of schedule while assisting remote teams with enterprise deployment.
• Contributed to change management board by providing input on complex AD infrastructure, exchange environment, and services to ensure effective implementation.
• Created automated system to report patch management and compliance website utilizing SQL data from various database sources.
• Contributed to setting long term strategies, technical direction and capacity planning.
• Resolved technical and customer service related escalations as liaison with vendors, enhancing issue resolution and service delivery.
• Communicated project status and expectations to technical and management audiences, fostering transparency and alignment on project progress.
• Ensured smooth transition from locally managed services to remotely managed enterprise infrastructure.

Supported and maintained a network of 700 users and 600 PCs in a manufacturing plant and west coast distribution center. Provided all aspects of desktop, server, network, and telecom installation and maintenance.

Installed and secured Microsoft server networks comprising of multiple file, application, email, and AD domain controllers. Key player in various plant modernization projects.

• Eliminated constant wireless outages and productivity loss by full site survey identifying and eliminating network weaknesses. Evaluated most cost-effective options while stabilizing the wireless infrastructure.
• Executed site-wide replacement of Token Ring network with Ethernet, creating corporate plan, detailing tasks, and coordinating with external contractors to implement change for 1400+ endpoints.