Paulin Mwanga Ndombasi
Champaign,IL
Summary
Highly skilled Information Systems Technician with over six years of hands-on experience providing technical support, maintaining LAN/WAN networks, managing user accounts, and ensuring optimal system performance in educational and government environments. Proficient in Windows Server, Active Directory, Google Workspace, VOIP, and network security systems. Adept at troubleshooting, system upgrades, and end-user support. Committed to maintaining secure, efficient, and reliable IT operations aligned with organizational standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Systems Technician – Field Support
Illinois Secretary of State
03.2025 - Current
- Perform system analysis, troubleshooting, and maintenance of PC and network infrastructure.
- Install and configure hardware and software in compliance with state IT standards.
- Address Help Desk tickets promptly to ensure user productivity and minimal downtime.
- Conduct program testing, debugging, and performance monitoring.
- Assist with PC and network installations; coordinate with vendors for technical repairs.
- Ensure compliance with data security and privacy regulations.
Technical Support Assistant II (Part-Time)
Parkland College
08.2024 - Current
- Provide computer and network support across campus computer labs and offices.
- Install, configure, and maintain hardware and software systems.
- Troubleshoot and test system components to ensure lab readiness.
- Mentor and train new part-time technical staff.
Network Administrator
Quality Network Solutions
02.2019 - Current
- Administer and maintain network infrastructure, servers, and endpoints across five school districts.
- Manage firewalls, printers, and network devices to ensure uptime and security.
- Deliver end-user software support remotely and on-site.
- Oversee system backups, data recovery, and network monitoring operations.
Seasonal Field Support Technician (Part-Time)
H&R Block
07.2018 - 05.2024
- Provided remote and on-site technical support for hundreds of retail tax offices.
- Installed and configured POS and office systems; resolved software and connectivity issues.
- Collaborated with national support teams to escalate and resolve complex issues.
- Ensured compliance with IT and data privacy protocols.
Computer Technician (Contractor)
EBryIT Inc
06.2018 - 07.2018
- Installed and imaged PCs for enterprise deployments.
- Conducted on-site troubleshooting and system verification.
Computer Technician (Contractor)
Pomeroy IT Solutions
05.2018 - 06.2018
- Upgraded and replaced POS systems and servers for Sherwin-Williams retail locations.
- Ensured proper configuration, testing, and network connectivity before deployment.
IT Intern
Benchmark Computers
12.2017 - 02.2018
- Supported small business clients with hardware, software, and network troubleshooting.
Education
Associate in Applied Science - Computer and Network Administration
Parkland College
Champaign, ILBachelor of Science - Information Technology – Network Administration
Purdue Global University
West Lafayette, IN06.2026
Skills
- Operating Systems: Windows (Server & Desktop), macOS, Chrome OS
- Networking: LAN/WAN, TCP/IP, DHCP, DNS, Firewalls, Wi-Fi access points
- Systems Administration: Active Directory, Group Policy, Google Admin Console, PowerShell
- Hardware & Software: PC imaging, hardware upgrades, software deployment, AV systems
- Security & Backup: Network security monitoring, data backup/recovery, firewall support
- Other Tools: Virtual machines, VOIP systems, remote support tools, Pearson VUE lab compliance
Certification
- Member, National Society of Leadership and Success (NSLS)
- Member, Phi Theta Kappa Honor Society
- (Actively pursuing A+ / IAT Level I Certification per DoD 8570.01-M requirements)
Timeline
Information Systems Technician – Field Support
Illinois Secretary of State
03.2025 - Current
Technical Support Assistant II (Part-Time)
Parkland College
08.2024 - Current
Network Administrator
Quality Network Solutions
02.2019 - Current
Seasonal Field Support Technician (Part-Time)
H&R Block
07.2018 - 05.2024
Computer Technician (Contractor)
EBryIT Inc
06.2018 - 07.2018
Computer Technician (Contractor)
Pomeroy IT Solutions
05.2018 - 06.2018
IT Intern
Benchmark Computers
12.2017 - 02.2018
Bachelor of Science - Information Technology – Network Administration
Purdue Global University
Associate in Applied Science - Computer and Network Administration
Parkland College
ADDITIONAL INFORMATION
- Valid Illinois Driver’s License
- Able to work flexible hours, evenings, and weekends
- Experienced with DoD-compliant IT environments and security standards