Paulina Almaki
West Bloomfield
Summary
Dynamic operations leader with a proven track record at Papa's Pizza & BBQ, enhancing efficiency and reducing costs. Skilled in strategic planning and customer service, I developed training programs that fostered a culture of excellence, while optimizing inventory management. Committed to achieving operational goals through effective communication and critical thinking. Also experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations
Papa's Pizza & BBQ
11.2024 - Current
- Streamlined operational procedures to enhance efficiency and reduce costs across multiple departments.
- Led cross-functional teams in implementing inventory management systems, improving stock accuracy and turnover rates.
- Developed training programs for staff, fostering a culture of continuous improvement and operational excellence.
- Analyzed sales data to optimize menu offerings, resulting in increased customer satisfaction and repeat business.
- Collaborated with suppliers to negotiate better terms, enhancing product quality while minimizing expenses.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Medical Assistant
Beacon Skin & Surgeries
08.2023 - Current
- Assisted in patient intake and medical history documentation to streamline appointment processes.
- Performed routine clinical tasks, including vital signs monitoring and specimen collection, ensuring accuracy.
- Educated patients on post-operative care and skin health to enhance recovery outcomes.
- Coordinated with healthcare providers for efficient scheduling and follow-up appointments, improving patient flow.
- Managed electronic health records using EMR systems to maintain accurate patient information.
- Prepared examination rooms by sterilizing instruments and organizing supplies for optimal workflow efficiency.
- Supported dermatological procedures by preparing patients and assisting physicians during treatments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Manager
Fiaz Salon & Spa
08.2017 - 07.2023
- Led daily operations to enhance service delivery and customer satisfaction.
- Managed staff scheduling and ensured optimal team performance during peak hours.
- Developed training programs for new hires, improving onboarding efficiency and retention rates.
- Oversaw inventory management, ensuring adequate supplies for all services offered.
- Analyzed customer feedback to identify areas for improvement in service offerings and client experience.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Science - Human Biology
University of Detroit Mercy
Detroit, MI05-2023
High School Diploma -
Marian High School
Bloomfield Hills05-2019
Skills
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- Strategic planning and execution
- Responsible and punctual
- Computer skills
- Critical thinking
- Excellent communication
Certification
- CMA - Certified Medical Assistant
- Certified in CPR
- Certified in Microsoft Word, Powerpoint, Excel
Languages
English
Native or Bilingual
Arabic
Professional Working
Spanish
Elementary
Timeline
Director of Operations
Papa's Pizza & BBQ
11.2024 - Current
Medical Assistant
Beacon Skin & Surgeries
08.2023 - Current
Manager
Fiaz Salon & Spa
08.2017 - 07.2023
Bachelor of Science - Human Biology
University of Detroit Mercy
High School Diploma -
Marian High School