Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Externship at banner health
Timeline
Hi, I’m

PAULINA CRESPO

Phoenix,Arizona
PAULINA CRESPO

Summary

An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment.

  • - Customer Safety & Security Management
  • - Exceptional Customer Service & Hospitality
  • - Effective Communication (Verbal & Written)
  • - Time Management & Organizational Skills
  • - Problem Solving & Critical Thinking
  • - First Aid/CPR Certified & Medical Emergency Response
  • - Calmness Under Pressure & Stress Management
  • - Team player
  • - Quick Learning & Adaptability
  • -Conflict resolution, Team Collaboration

Overview

5
years of professional experience
1
Certification

Work History

Clinical Central Labs

Certified Phlebotomist Technician
05.2024 - Current

Job overview

  • Mobile phlebotomist-
  • - Travel across the west and east valleys in Arizona to perform blood draws.
  • - Work in diverse settings including nursing homes, transitional care facilities, hospitals, rehabilitation centers, clinics, long-term care facilities, and children’s hospitals.
  • - Provide precise and compassionate care to patients of all ages.
  • - Ensure accurate sample collection; Drop off at the laboratory once completed

Arrowhead BMW

CLIENT ADVISOR
08.2023 - 03.2024

Job overview

  • Helping customers with the buying process. Responsible for understanding customer needs.
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Negotiated trade-in values for clients'' existing vehicles, maximizing profit margins while maintaining customer trust.

Piedmont Airlines

Ground Service Ramp Agent
03.2021 - 01.2022

Job overview

  • Ramp agents load, unload and move baggage and cargo around an airport, both landside and airside
  • Carried out inspections, hazard checks and operate equipment such as stairs and bridges
  • Improved ramp safety by consistently adhering to company policies and federal regulations.

Dominós

Delivery Driver/CSR
02.2020 - 12.2020

Job overview

  • Driver & CSR
  • -Deliver Orders: Safely transport accurate, on-time orders.
  • -Customer Interaction: Provide friendly service, handle payments, and addresses
  • - Order Management: Efficiently take and process accurate orders.
  • -Customer Assistance: Address inquiries, resolve complaints, and ensure a positive experience.
  • -Store Support: Assist with food prep, keep the store clean, and support the team.
  • Relocation to Arizona

Education

Victor Valley College
Victorville, CA

Associate Of Business Administration from Business Administration And Management

University Overview

2019-2020

UEI College
Phoenix, AZ

Dental Assistant

University Overview

Dental Assistant- Current

  • Awarded- Dental science
  • Honor Roll-07/25/2024

Re-Certified CPR, BLS

PIMA MEDICAL INSTITUTE

08.2021

University Overview

Phlebotomy technician- Lab technician

Certified CPR, BLS

2021-2023

Silverado High School
Victorville, CA

High School Diploma
06.2017

University Overview

2014-2017

Skills

  • Customer Safety & Security
  • Emergency Medical Response (CPR/BLS Certified)
  • Customer-Centric Service
  • Crisis Management & Resolution
  • Cross-Functional Team Collaboration
  • Interpersonal Communication
  • Adaptability & Flexibility
  • Multitasking & Prioritization
  • Conflict De-escalation
  • Cultural Sensitivity & Awareness

Certification

Phlebotomy

  • PT - Phlebotomy Technician
  • Current Dental Student Assistant
  • Certified CPR, BLS

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Affiliations

Affiliations

Handson greater of Phoenix- Non-profit organization to end homelessness


Keys of change- Non- profit organization for the Salvation Army (Supports kids)

Externship at banner health

Externship at banner health

I completed a two-month externship at Banner Health Hospital, gaining hands-on phlebotomy experience in the ICU, emergency room, and labor and delivery departments.

Timeline

Certified Phlebotomist Technician
Clinical Central Labs
05.2024 - Current
CLIENT ADVISOR
Arrowhead BMW
08.2023 - 03.2024
Ground Service Ramp Agent
Piedmont Airlines
03.2021 - 01.2022
Delivery Driver/CSR
Dominós
02.2020 - 12.2020
Victor Valley College
Associate Of Business Administration from Business Administration And Management
UEI College
Dental Assistant
PIMA MEDICAL INSTITUTE
Silverado High School
High School Diploma

Phlebotomy

  • PT - Phlebotomy Technician
  • Current Dental Student Assistant
  • Certified CPR, BLS
PAULINA CRESPO