Paulina DeHaan
Fallbrook,CA
Summary
Dynamic professional with a proven track record in customer service and administrative support, notably at La Jolla Cosmetic Surgery Centre. Skilled in multi-line phone systems and hospitality, adept at enhancing customer experiences and streamlining operations. Excelled in roles requiring insurance pre-certifications and follow-up skills, demonstrating a commitment to excellence and efficiency.
Overview
10
10
years of professional experience
Work History
Patient Scheduler
La Jolla Cosmetic Surgery Centre
Carlsbad, CA
01.2023 - Current
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Served as a liaison between physicians, staff, and other healthcare providers.
- Resolved customer service issues quickly and efficiently in a professional manner.
- Processed payments from patients including cash, credit cards, checks.
- Conducted follow-up calls for missed or cancelled appointments.
- Answered office phones and emails.
Assistant
Howard & Howard Insurance Agency
Fallbrook
05.2022 - 01.2023
- Organized and maintained filing systems for documents and records.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Provided administrative support to senior management team.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Front Desk Associate
The Westin Carlsbad Resort & Spa
Carlsbad, CA
12.2018 - 03.2020
- Process guest check-ins and check-outs
- Operate a complex computer reservation system
- Respond to and resolve guest concerns and complaints
Retail Sales Associate
Nike
Carlsbad, CA
06.2015 - 12.2018
- Ensure customers receive exceptional service
- Ensure merchandise is correctly priced and displayed
- Answer Customers questions and advise on product selection
Cashier
The Habit Burger Grill
Oceanside, CA
11.2014 - 11.2015
- Take customer orders and payments at cash register
- Place food servings on trays; confirm food items are correct
- Ensure customer has an excellent dining experience
Education
Associate of Science - University Studies: Emphasis in Business
Palomar College
San Marcos, CA12.2018
Women's Swimming
Palomar College
05.2016
Leading Successful Organizational Change -
UCI Division of Continuing Education
Irvine, CA03.2015
Foundations of Human Resources MGMT -
UCI Division of Continuing Education
Irvine, CA12.2014
Skills
- Hospitality and accommodation
- Insurance pre-certifications
- Follow-up skills
- Point of sale system
- Multi-Line Phone Systems
Relatedexperience
- Employee Of the Year, Westin Carlsbad Resort & Spa, 2019
- MVP; College All American, Palomar College, 01/01/15, 05/01/16, Displaying hard work, teamwork, dedication, and leadership.
Timeline
Patient Scheduler
La Jolla Cosmetic Surgery Centre
01.2023 - Current
Assistant
Howard & Howard Insurance Agency
05.2022 - 01.2023
Front Desk Associate
The Westin Carlsbad Resort & Spa
12.2018 - 03.2020
Retail Sales Associate
Nike
06.2015 - 12.2018
Cashier
The Habit Burger Grill
11.2014 - 11.2015
Associate of Science - University Studies: Emphasis in Business
Palomar College
Women's Swimming
Palomar College
Leading Successful Organizational Change -
UCI Division of Continuing Education
Foundations of Human Resources MGMT -
UCI Division of Continuing Education
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