Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Paulina Del Giudice

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

21
years of professional experience
1
Certification

Work History

Texas Roadhouse

Administrative Assistant
04.2008 - 11.2024

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Texas Roadhouse

Server
03.2004 - Current

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Streamlined order-taking process to minimize wait times for diners.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Texas Roadhouse

Bartender
03.2007 - Current

Job overview

  • Served high customer volumes during nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Texas Roadhouse

Key Manager
03.2013 - 03.2020

Job overview

  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
  • Oversaw employee recruitment efforts, attracting top talent to join the organization''s team of professionals.
  • Streamlined office operations for improved workflow and productivity, reducing wasted time and resources.
  • Created detailed budget forecasts and managed financial resources effectively, ensuring profitability and financial sustainability for the organization.
  • Built strong relationships with external partners such as vendors or clients contributing positively to overall business growth.
  • Increased customer satisfaction, successfully managing client relationships and promptly addressing concerns.
  • Maintained high standards of compliance and risk management, safeguarding company assets and reputation.
  • Fostered positive work environment, leading by example and encouraging open communication among team members.
  • Optimized inventory management to minimize waste and ensure availability of key products.
  • Established new partnerships with suppliers, negotiating competitive rates for goods and services used within the organization.
  • Enhanced team productivity by implementing efficient scheduling and task delegation.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Trained newly hired sales team in upselling techniques.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

University of Massachusetts, Dartmouth
North Dartmouth, MA

No Degree from Fine Arts

University Overview

  • Honor Roll 1998-1999
  • Was Co-Captain of the Corsair's Women's Volleyball

New England Institute of Technology
East Greenwich, RI

No Degree from Interior Design

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Documentation and recordkeeping
  • Excel spreadsheets
  • Invoice processing
  • Mail handling
  • Training and coaching

Certification

RBS (Responsible Beverage Service) Certified

Food Handlers Certification

Availability
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evening
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Timeline

Key Manager

Texas Roadhouse
03.2013 - 03.2020

Administrative Assistant

Texas Roadhouse
04.2008 - 11.2024

Bartender

Texas Roadhouse
03.2007 - Current

Server

Texas Roadhouse
03.2004 - Current

University of Massachusetts, Dartmouth

No Degree from Fine Arts

New England Institute of Technology

No Degree from Interior Design

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Paulina Del Giudice