Emily Creighton
Davenport
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Texas Roadhouse. Proven ability to enhance guest engagement and satisfaction through effective communication and performance improvement strategies. Recognized for training new staff and optimizing service efficiency during peak hours, ensuring memorable dining experiences.
Overview
6
6
years of professional experience
Work History
Host
Texas Roadhouse
06.2020 - 05.2022
- Started at Texas Roadhouse in 2020 as a host, quickly excelled at all hosting and bussing roles
- Quickly became a host and busser trainer
- Greeted and seated guests, ensuring timely service and positive first impressions.
- Managed reservation system to optimize seating efficiency and reduce wait times.
- Trained new hosts on customer service protocols and operational standards.
- Developed strategies to handle high-volume guest traffic effectively during busy shifts.
- Provided feedback to management on guest experiences, contributing to service improvements.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Server
Texas Roadhouse
05.2022 - Current
- Started server training in 2022 and quickly became a closer and trainer for servers
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Accurately processed orders using point-of-sale system for efficient service delivery.
- Assisted in training new servers on menu knowledge and customer interaction techniques.
- Resolved guest complaints effectively, ensuring satisfaction and loyalty to the establishment.
- Managed multiple tables simultaneously, demonstrating strong time management skills.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Cosmetology License -
Capri College
Davenport, IA12.2025
High School Diploma -
Pleasant Valley Highschool
Bettendorf, IA05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Team collaboration
- Performance improvement
Timeline
Server
Texas Roadhouse
05.2022 - Current
Host
Texas Roadhouse
06.2020 - 05.2022
Cosmetology License -
Capri College
High School Diploma -
Pleasant Valley Highschool