VeAne Hernandez
Fort Worth
Summary
I am committed to pursuing a career, not just a job. Though i specialize in Medical Coding and Billing, I am open to mastering new skills and exploring diverse business opportunities. With my excellent communication, patient/customer care, and multitasking skills, I am seeking an opportunity to contribute to a dedicated team within a company focused on satisfied customers, growth, and development.
Overview
7
7
years of professional experience
Work History
Host
The Crescent Hotel
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Student
The College of Healthcare Professions
02.2024 - 10.2024
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
Paker/Stocker Associate
Amazon
08.2023 - 12.2023
- Selecting items to complete a customer's order, packing, and shipping orders, and maintaining a super-fast (2-hour or less) delivery service
- Some of your duties include: Receiving and putting away inventory
- Consistently demonstrated solution and problem-solving skills if anything arose while working under pressure to achieve the highest daily goals
Waitress/Server
Lupe's Tortilla
04.2023 - 07.2023
- Maintained working knowledge of the restaurant's policies and procedures, organized and cleaned the restaurant during downtime; and maintained a sanitized work environment at all times
- Built and maintained internal and external customer satisfaction, and assisted supervisors in identifying and resolving issues in the restaurant
- Handled currency and credit transactions quickly and accurately, and followed procedures for safe food preparation, assembly, and presentation
- Built loyal clientele through friendly interactions and consistent appreciation and resolved complaints promptly and professionally
Cleaner Helper
Personal Project
06.2021 - 02.2023
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks for people in their homes and businesses .
Server
Sushi Wok
02.2020 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Waitress
Enchiladas Ole
05.2019 - 12.2019
- Serving, customer service, communication skills
Sales Associate
Metro by T-Mobile
01.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Medical Coding and Billing Certificate Program -
The College of Health Care Professions
Fort Worth, TX10-2024
Skills
- Billing
- Coding
- Collection/Reimbursements
- 10-key
- Typing
- Data Entry
- Microsoft Programs
- Telephone Etiquette
- Appointment Scheduling
- Multi-line Phone Skills
- OSHA Compliance
- Customer service
- HIPAA Compliance
- Strong multitasking
- Front Desk Reception
- Listening skills
- Insurance Verifications
- Memory retention
- Charting
- Professional appearance
- Documentation
- POS software
- Eligibility Benefits
- Referrals/Prior Authorization
- Insurance Billing
- Medical Terminology
- Food Handlers certification
- TBAC
- Strong work ethic
Timeline
Host
The Crescent Hotel
09.2024 - Current
Student
The College of Healthcare Professions
02.2024 - 10.2024
Paker/Stocker Associate
Amazon
08.2023 - 12.2023
Waitress/Server
Lupe's Tortilla
04.2023 - 07.2023
Cleaner Helper
Personal Project
06.2021 - 02.2023
Server
Sushi Wok
02.2020 - 03.2021
Server/Waitress
Enchiladas Ole
05.2019 - 12.2019
Sales Associate
Metro by T-Mobile
01.2018 - 03.2019
Medical Coding and Billing Certificate Program -
The College of Health Care Professions
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