Paulina Gutierrez
Summary
Resourceful and detail oriented production and operations professional with experience in embroidery coordination, digital printing, quality assurance, and administrative work. Skilled in managing high volume custom orders, coordinating cross functional teams, maintaining quality standards, and supporting both fulfillment and small business operations. Proficient in tools like DHL MySupplyChain, Shopify, Asana, QuickBooks, Adobe Creative Suite, and Microsoft Office. A fast learner with strong communication skills who thrives in fast paced and hands on environments.
Overview
5
5
years of professional experience
Work History
Logo Coordinator - Embroidery Operations
FIGS
Goodyear, AZ
07.2024 - Current
- Analyzed daily Work In Progress reports from DHL MySupplyChain to monitor embroidery order flow and flag issues for resolution.
- Delegate and track workloads for logo team members to meet order deadlines.
- Use Shopify to track order status, upgrades, and cancellations.
- Coordinate with Customer Experience and Fulfillment teams on VIP, rush, and white glove orders.
- Adjust and finalize design mockups in response to client or sales feedback and uploading to Asana for tracking.
- Collaborated with Production Planning and monitored replenishments for GreyOrange robotic picking systems.
Operations Leadership & Training (Additional Responsibilities)
FIGS
Goodyear, AZ
07.2024 - Current
- Supported company relocation by helping build and implement embroidery department workflows in a new facility.
- Trained new hires on equipment, embroidery standards, and internal systems.
- Facilitated onboarding for Spanish speaking employees and supported ADP benefit enrollment processes.
- Authored in-house training materials and SOPs for embroidery and DTF printing workflows.
Embroidery Specialist - Embroidery Operations
FIGS
City of Industry, CA
05.2022 - 06.2024
- Operated industrial embroidery machines, processing over 50+ garment styles in different colors, sizes, and materials.
- Trained new team members on machine operation, embroidery techniques, and safety compliance.
Front Desk & Administrative Assistant
GraphiSigns
La Habra, CA
07.2023 - 01.2024
- First point of contact for custom sign inquiries and routed requests to the production team.
- Created quotes and managed invoicing in QuickBooks and ensured pricing consistency for repeat and bulk clients.
- Scheduled deliveries, pickups, and installation appointments in coordination with the production manager.
- Verified and printed payroll checks, timecards, and deposits with support from a remote accountant.
- Managed new hire paperwork and benefits onboarding process.
- Maintained confidential filing systems and coordinated communication between accounting and production.
Quality Assurance & Fulfillment Inspector
FabFitFun
Chino, CA
05.2020 - 05.2022
- Led DUPRO (During Production) inspections to ensure mid-stage quality compliance across orders.
- Observed Pick to Light system to monitor picker performance and adherence to standard procedures.
- Tracked and reported daily pick errors to production leads for workflow and accuracy improvements.
- Cataloged non-conforming items using audit sheets and completed both beginning and end of day inspections.
- Communicated issues and process gaps to leads and supervisors for corrective action planning.
Education
Bachelor of Fine Arts (BFA) - Graphic Design, Marketing Management
California State Polytechnic University, Pomona
Pomona, CASkills
- DHL MySupplyChain
- Shopify
- Asana
- Adobe Creative Suite
- Microsoft Office
- SOP & Training Guide Development
- Fulfillment & Workflow Optimization
- Quality Control & Inspection
- Administrative Support
- Team Training & Coaching
- Front Desk & Customer Service
- Cross-Functional Communication
- Root Cause Analysis
- Bilingual (Spanish)
Timeline
Logo Coordinator - Embroidery Operations
FIGS
07.2024 - Current
Operations Leadership & Training (Additional Responsibilities)
FIGS
07.2024 - Current
Front Desk & Administrative Assistant
GraphiSigns
07.2023 - 01.2024
Embroidery Specialist - Embroidery Operations
FIGS
05.2022 - 06.2024
Quality Assurance & Fulfillment Inspector
FabFitFun
05.2020 - 05.2022
Bachelor of Fine Arts (BFA) - Graphic Design, Marketing Management
California State Polytechnic University, Pomona