Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Paulina Iijima

Fort Lauderdale

Summary

Dependable candidate with hands-on experience in customer service and administrative support. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Lago Mar Resort and Club
04.2025 - 10.2025
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Assisted guests with inquiries, providing exceptional customer service and support.
  • Coordinated room assignments, optimizing occupancy rates for maximum efficiency.
  • Processed reservations using property management systems to maintain accuracy.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Coordinated communication between departments to streamline guest services and operational workflows.

Pizzaiolo

Pizzeria Magaddino
01.2021 - 12.2024
  • Provided excellent customer service through friendly interactions and addressing concerns promptly, fostering repeat business.
  • Trained new staff members on proper preparation techniques and kitchen procedures, ensuring consistent quality across the team.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Managed time effectively during shifts and catering jobs to prioritize tasks and complete them within designated timelines, minimizing downtime.

Education

High School Diploma -

Fort Lauderdale High School
Fort Lauderdale, FL
06.2021

Skills

  • Empathy
  • Active listening
  • Problem-solving
  • Effective communication
  • Creativity
  • Adaptability
  • Patience
  • Technical knowledge
  • Credit and cash transactions
  • Hospitality services
  • Time management
  • Administrative skills

Certification

  • First Aid/CPR Certified

Languages

Spanish (Native)
English (Fluent)

Timeline

Front Desk Agent

Lago Mar Resort and Club
04.2025 - 10.2025

Pizzaiolo

Pizzeria Magaddino
01.2021 - 12.2024

High School Diploma -

Fort Lauderdale High School

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