McKayla Shainberg
Saratoga Springs
Summary
Dynamic hospitality professional with extensive experience at Embassy Suites by Hilton, excelling in guest services and customer relationship management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Skilled in food preparation and sanitation procedures, ensuring a safe and welcoming environment for all guests.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Embassy Suites by Hilton
Saratoga Springs
11.2021 - Current
Food Service Worker
Jersey Mike's Subs
Malta
11.2020 - 11.2021
Sales Associate
American Eagle Outfitters
Saratoga Springs
08.2020 - 08.2021
Server/Cashier
Caputo's Pizzeria
Saratoga Springs
06.2019 - 03.2020
Server/ Cashier/Side Assembler
Boston Market
01.2017 - 01.2019
- Responsibilities include; providing customer service in a professional manner, handle transactions on the cash register, bus tables, and serve hot food to customers
- Supervisor - Mike Kimball - (518) 587-3414
Internship ~~~~ Supervisor
The Bread Basket Bakery
Saratoga Springs
09.2017 - 11.2017
- Responsibilities include; Assist baking baked goods to sell daily, cookies, pastries, pies, and cakes
- Supervisor - Chad Tallman - (518) 587-4233
Assistant Dance Instructor
Saratoga Springs
01.2014 - 01.2016
- Responsibilities include; Teaching children, and adults Irish step dancing
- Helping the dancers focus on learning new steps, dances, and working on techniques
- Supervisor - Theresa Hughes - (518) 339-3026
Education
High school or equivalent -
Skills
- Sanitation
- Sales
- Hotel experience
- Server
- Customer Service
- Food Preparation
- Dancing
- Processor
- POS
- Culinary Experience
- Phone etiquette
- Time management
- Organization
- Communication
- Guest services
- Computer skills
- Teamwork
- Experience in Professional Equipment
- Convection oven
- Commercial dishwasher
- Food Processor
- Knife Skills
- Safety Procedure
- Sanitation Procedure
- Cash handling
- Active listening
- Problem solving
- Empathy
- Leadership
- Customer relationship management
- Reservation management
- Data entry
- Inventory management
- Training and development
- Invoicing and billing
- Hospitality management
Additional Information - Technical Skills
- Experience in Professional Equipment including; Convection oven, Commercial dishwasher, Food Processor, Knife Skills
- Safety Procedure
- Sanitation Procedure
- Cash handling
- Proper phone etiquette
- Active listening
- Problem solving
- Empathy
- Leadership
Timeline
Front Desk Agent
Embassy Suites by Hilton
11.2021 - Current
Food Service Worker
Jersey Mike's Subs
11.2020 - 11.2021
Sales Associate
American Eagle Outfitters
08.2020 - 08.2021
Server/Cashier
Caputo's Pizzeria
06.2019 - 03.2020
Internship ~~~~ Supervisor
The Bread Basket Bakery
09.2017 - 11.2017
Server/ Cashier/Side Assembler
Boston Market
01.2017 - 01.2019
Assistant Dance Instructor
01.2014 - 01.2016
High school or equivalent -
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