Paulina Irula
First Horizon Bank
Kenner ,LA
6
years of professional experience
I am dedicated professional with over 5 years of exceptional customer service and a strong work ethic. A self motivated individual who is open to constructive criticism as well as reliable and helpful with a strong focus on customer satisfaction and compliance. I have been consistency recognized for my flexibility in adapting to changing environments and I am prepared to excel with any task given.
Work History
Teller
1 Year 4 Months- Processed daily transactions with accuracy and efficiency, ensuring customer satisfaction and compliance with banking regulations.
- Assisted customers in navigating banking services, providing tailored solutions to meet individual financial needs.
- Trained new team members on bank procedures and customer service standards, fostering a collaborative work environment.
- Provided detailed account information and resolved inquiries promptly, strengthening customer trust and loyalty.
- Collaborated with management to develop strategies for increasing branch performance and achieving sales goals.
- Monitored compliance with bank policies, proactively addressing discrepancies to mitigate potential risks or issues.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Server
8 Months- Delivered exceptional customer service, enhancing dining experiences and fostering return visits.
- Managed table assignments efficiently, ensuring timely service and optimal guest satisfaction.
- Collaborated with kitchen staff to synchronize orders and maintain workflow efficiency.
- Trained new servers on menu offerings and service protocols, promoting team knowledge and performance.
- Assisted in inventory management by tracking supplies and communicating needs to management effectively.
- Resolved guest complaints promptly, ensuring positive outcomes and reinforcing customer loyalty initiatives.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Reservation Agent
4 Months- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Managed booking processes to ensure accurate reservations for guests at French Quarter RV Resort.
- Conducted regular audits of reservations to maintain accuracy and prevent overbookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
- Handled billing information over the phone.
Bridal Attendant
2 Years 11 Months- Coordinated with vendors to streamline logistics for bridal ceremonies and receptions.
- Managed bridal party schedules, enhancing overall event flow and punctuality.
- Oversaw setup of ceremony spaces, ensuring aesthetic alignment with client vision.
- Enhanced customer satisfaction through attentive service and personalized care for brides.
- Streamlined appointment scheduling, resulting in a more efficient use of time for both clients and staff members.
Sales Associate
6 Months- Assisted customers in selecting beauty products, providing tailored recommendations based on individual needs.
- Collaborated with team members to achieve sales goals and enhance customer satisfaction.
- Operated point-of-sale system efficiently to process transactions and handle customer inquiries.
- Maintained store appearance by organizing merchandise and ensuring cleanliness of displays.
- Handled cash, credit, and debit transactions with attention to detail.
- Supported inventory management by restocking shelves as needed.
Education
High School Diploma
Skills
Exceptional customer service
Strong work ethic
Professionalism and courtesy
Friendly
Cash handling expertise
Goal-oriented focus
Patience and empathy
Bilingual in Spanish
Strong sense of banking ethics
Reliable
Attention to detail
Timeline
Teller
First Horizon Bank
04.2025 - CurrentRead More
Server
Olive Garden
08.2024 - 04.2025Read More
Reservation Agent
French Quarter RV Resort
03.2024 - 07.2024Read More
Bridal Attendant
Chateau Country Club
03.2021 - 02.2024Read More
Sales Associate
Sally's Beauty Supply
09.2020 - 03.2021Read More
Riverdale High School
High School Diploma
Read More