Paulina Jannu
North Brunswick,NJ
Summary
Dynamic Middleware Engineer with over 9 years of experience in system maintenance, incident management, and problem resolution for enterprise-grade infrastructures. Proven track record in supporting diverse environments, including Dev, UAT, and Production. Achievements include successful deployments and code enhancements across major companies such as Truist Financial and IBM. Eager to leverage expertise in backend technologies to deliver robust solutions that meet the evolving needs of a tech-driven organization.
Overview
15
15
years of professional experience
Work History
Middleware Engineer
Truist Finanical
Remote
11.2022 - Current
- Provide distinctive, secure and successful experiences through touch and technology
- Technologies used: IBM WebSphere Application Server 9.0 Fix Pack 20, Tomcat Server 10.1, Internet Information Services (IIS) 10.0, Springboot servers, IBM Security Verify Access , OS Linux Red hat version 8.2 Linux/AIX command line, Windows Operating System, R2 & MS Windows Server 2019, Role:, (Production Support)
- Project Description:
- Truist is the 6th largest Banking/Financial Services Institution in North America
- The recent merger of BB&T and SunTrust formed Truist with a shared purpose—to inspire and build better lives and communities
- With our combined resources, collective passion, and commitment to innovation, we’re creating a better financial experience to help people and businesses achieve more
- Roles and Responsibilities
- Performing system maintenance, upgrades, and served as the escalation point for incident management and problem management
- Balanced work with the combination of intermediate level administration and operational support experience in Web/Middleware technologies
- Provide support for the Change, Release, Incident, Request and configuration management processes for Web / Middleware Operations technologies and services
- Develop and maintain documentation for supported infrastructure
- Service Now Service Management tool for ticket systems - working in the queue
- Incidents, Rhythms, C-Tasks (Production, PRE-PROD, UAT & DEV) and worked on Change Requests
- First level triage troubleshooting, Fix and pass along to the senior Engineers
- Deployed applications through the deployment scripts and administration console
- Involved in resolving incident tickets, change request through ServiceNow Tool in DEV, UAT, PROD and DR environments
- Maintained and updated development, test and production systems and provided L1, L2 & L3 level client support
- Worked as Middleware Admin to support deployments, server maintenance, handling operations related to WebSphere applications, JBoss Tomcat/TCServer, IBM HTTP server administration, configuration, deployments and troubleshooting within Truist Middleware Production support realms
- Installed, configured and administer WebSphere Applications 8.5.5 & 9.x and Tomcat 8.5.x & 9.0.x
- Set up and maintain development, QA, Pre- PROD, and Production environments for WebSphere & Tomcat server
- Supported and maintained infrastructure in the Production, Disaster Recovery, Pre-Prod, Staging and Development environments for the WebSphere applications
- Provided application administration and support for Disaster Recovery procedures for the web infrastructure
- Supported Websphere Application Server WAS administration tasks, including patch management and
- Operational support
- Supported Tomcat server system administration tasks, including patch management, proper backup procedures and operational support
- Implemented changes using established testing procedures and change control
- Support and interpret results from test scripts for all major application releases on the web platform
- Ensure system solutions fit in with our standard web architecture, and conversely, that application
- Solutions are designed within the systems architectural standards for the web infrastructure
- Maintained Server health by ensuring that there are heap related or space issues, that the applications hosted are not affected by it
- Deployed JAR, WAR, and EAR files in clustered environment
- Monitored error logs, fixing problems and tuning parameters on WebSphere Application Server
- Monitored, analyzed and fine-tune application resources (enterprise beans, servlet etc.) and J2EE runtime parameters such as JVM heap size, memory usage, thread pools etc
- Experienced in installation and configuration of Web Sphere Network Deployment
- Involved in configuration and performance tuning
- Created clusters to manage work load and process failure
- Created Clusters and instances in WebSphere Network Deployment to
- Supported high availability, fail over and implemented horizontal clustering
- Implemented upgrading tasks to both WAS and IHS by applying fix packs
- Deployment and troubleshooting of JAR, WAR, and EAR files in clustered environment
- Responsible for general WAS admin tasks like stop and start of Application Servers
- Deployed applications in all the environments like production, Pre- Prod, UAT and development
- Updated data source configuration settings
- Ensured every ticket is being walked from inception to satisfactory
- Acquired complex applications troubleshooting and support environment
- Worked on the Powershell, Automation and scripting such as Bash, Shell & Perl
- Worked with system and application monitoring tools such as Splunk, Dynatrace
- Monitor application server performance and respond to issues
- Analyze and tune WebSphere for optimal performance
- Worked on AWS Cloud hosted application environment
- Use enterprise integration patterns to ensure seamless data and process flows
- Set up integration flows, connectors, endpoints, and adapters
- Build and manage integration workflows (e.g., orchestrating multiple services for a business process)
- Ensure secure data transmission (SSL/TLS, OAuth2, JWT, API keys)
- Enforce authentication, authorization, and role-based access to integration services
- Configure and support messaging systems for asynchronous communication
- Identify and resolve bottlenecks in integration pipelines
- Scale integration solutions to handle high-throughput or latency-sensitive scenarios
- Automate deployment of integration services using CI/CD pipelines (e.g., Jenkins, GitLab CI)
- Manage JVMs and resolve related issue
- Checking the logs for any kind of errors, hung threads and failures
- Diagnose and resolve problems with WebSphere applications
- Stop, start and restart the Wesphere application servers (JVM) as per the requirement based on the tickets received
- Maintain and update technical documentation for WebSphere Application Server environments
- Design, develop, modify, document, and implement systems functionality to support new or revised application requirements
- Support system administration tasks, including patch management, proper backup procedures and operational support
- Install, configure, administer and deploy IIS applications on Windows Operating System 2012, 2016 & 2019 R2
- Deployed, managed, and configured web applications, including managing application pools, security settings, and application settings
- Worked on scripting and automation with one or more scripting languages such as Power Shell, etc
- Experience of Remote Desktop Connection Manager, DMZ security technologies, DNS technologies, Network technologies and Database technologies
- Install, configure, administer and upgrade Tomcat server
- Deploy web applications to a running Tomcat server
- Deploy a new web application, on a specified context path, from the server file system
- Deployed web applications as well as the sessions that are currently active for the web apps
- Stop, start and restart the tomcat servers after a deployment as per the requirement based on the tickets received.
Middleware Engineer
IBM
Remote
04.2021 - 09.2022
- FileNet P8 System 4.x/5.x Content Platform Engine, Process Engine, Application Engine (Workplace 4.5 /Workplace XT 5.x , FileNet Applications Administration & Troubleshooting, IBM Case Manager 5.1/5.2, Case Analyzer, IBM Content Navigator 2.0.3, Business Process Framework 4.x, FileNet Backup and Restore, Audit Content Engine Events & FileNet Content Manager :Bulk Operations 4.x, FileNet Capture, Email Manager, IBM Case Manager 5.x, FSM 5.x, Integrated Content Collector 3.x/4.x, Enterprise Records Manager, Content Federation Services
- Application/Web Servers
- IBM WebSphere Application Server Versions 6.1/7.0/8.5.5/9.0 configuration, troubleshooting, deployment, cluster, failover, DR and standby setup experience
- Web Logic 8.1.x
- Identity and Access Management, Security, Regulatory Compliance:
- IBM Security Identity Manager 6.0.0.24
- IBM WebSphere Application Server 8.5.5.21
- IBM Security Directory Integrator 7.2
- Tivoli Directory Server, Version 6.0.0.24
- Notes/Domino 11.0.1 Fix Pack 4
- Identity Access Management (IAM) tools
- IBM Security Verify Access
- IIS (Internet Information Services)
- Cloud technologies:
- IBM Blue Cloud
- Red Hat Open Shift
- Amazon Web Services cloud
- Microsoft Azure
FileNet P8/ Websphere Administrator, Systems Engineer
Great West Finanical
Denver, Colorado
04.2016 - 08.2020
- Great-West Financial is the registered mark for Great-West Life & Annuity Insurance Company
- It is an indirect, wholly owned subsidiary of Great-West Life Co Inc
- And “A Member of the Power Financial Corporation Group of Companies”
- Project Name: Great West Financial Retirement Plan and Life Insurance and Investment options
- Client Type: Financial and Investment Sector, .2.1 (Content Platform Engine, Process Engine, Application Engine) IBM Content Navigator 2.0.3, IBM WebSphere Application Server 8.5.5, IBM DB2 10.5, MS Windows Server 2008 R2
- Role: ECM, Great-West Financial is an expanding IT organization uses the FileNet P8 to capture and secure the content for the future retrieval
- The Workflow/Enterprise Content Management (WF/ECM) team at Great-West Financial manages multiple content repositories and ECM suites including IBM FileNet and Hyland OnBase
- Roles and Responsibilities:
- Responsible for all technical aspects of the ECM solutions execution phases of the servers on all environments
- Working on implementation of enterprise content management into daily activities Includes reviewing procedures, advising on appropriate strategy, implementing the new solution, and providing ongoing training and support
- Working on the requirement analysis, design and development as well as in the testing of this product
- Participated in on-call rotation as required
- Deployed applications (WAR and EAR) in various environments like Development, UAT and Production on Web Sphere Application Server
- Responsible for all Administrative tasks including Web Sphere Application Server domain configuration which includes components like Web Sphere Application server, IHS web server
- Configured Web Sphere Application Server in conjunction with DB2
- Working experience in PRODUCTION, DEVELOPMENT and UAT environments
- Configured Web Sphere resources like JDBC providers, JDBC data sources, connection pooling
- Involved in Creating and Managing the Nodes, Application Server’s and Clusters
- Trouble shooting various problems in different stages of development using logs files
- Interact with various outsourced application vendors relating to architecture, application design and implementation
- Performs other functions as assigned by management
- Supporting Maintenance team in trouble shooting various high priority issues.
FileNet P8 Administrator
Datum Consulting Group
Indianapolis, IN.
07.2012 - 11.2015
- Farmers Insurance & Molina Healthcare
- Datum Solutions offers high quality result-oriented Software development and consulting services and solutions
- ECM solutions experts with wealth of industry experience in the ECM space for over a decade and in-depth expertise in diverse facets of software segments
- Worked as ECM/ FileNet Administrator with IBM Case Manager and with IBM FileNet suites
- Provide technical expertise and leadership in the planning, engineering, design, implementation, integration and support of Enterprise Content Management system infrastructures and technologies
- This includes the systems operational procedures and processes
- Responsible for installing, configuring, deploying the Filenet enterprise applications and provided production support on MS Windows, AIX, & Linux based platforms
- Rich experience in Installation of IBM FileNet 4.5.1, 5.1 , 5.2 versions on different platforms by administering the various components and troubleshooting the activities
- Experience on Windows 2012, 2008, 2003 server - Experience in Core FileNet components (CE, PE, Workplace XT, Workplace )
- Integrated the Content Navigator with FileNet P8 5.2 Workplace XT
- Implementation of IBM FileNet P8 5.1 environment with ICM 5.1 and IBM forms as add-on product
- Migrated the FileNet P8 systems from 4.5.1 to 5.2 versions
- Deployed of EAR & WAR files on WebSphere Application Server and Network Deployment Manager
- Configured and Enabled the Global Security for WAS Administration for Console users & Console groups
- Responsible for deploying, monitoring application, Log Files and provided information to the developers.
FileNet Administrator
NIGL, NCRI, National
Hyderabad
04.2010 - 06.2012
- Project Name: Project Management using ECM
- Client, Council of Rural Institutes)
- Client Type: A Central Govt
- Organization
- Technologies used: IBM FileNet Content Manager 4
- 1, IBM WebSphere Application Server, The Client Organization was established by the Government of India in 1995
- It has been functioning as a catalyst organization, helping rural institutions, Gandhian organizations, NGOs, universities and state government agencies in various projects connected with the promotion of rural higher education
- Roles and Responsibilities:
- Involved in various projects and various stages of the project life cycle mainly in the design, implementation testing, deployment, production support and enhancement of the application
- Involved in different versions of application development
- Hands on implementing, managing & troubleshooting windows server 2003 & 2008 and Linux servers for various ECM solutions
- ICM solution import and export from source to destination
- Installed Web Sphere server, MS SQL database, Advance Case Manager 5.1.1 with IBM Forms
- Installation and configuration of HTTP server
- Involved in test support and resolution of environment issues
- Installation and Configuration of FileNet 4.5.1 environments
- Follow up for various FileNet related PMR's raised with IBM.
Education
Bachelor of Engineering - Electronics and Communications
Jawaharlal Nehru Technological University
Skills
- Technical Skills to Highlight
- Experience of multiple middleware tools
- (eg, WebSphere, Apache IHS, JBoss, Web Logic, Tomcat, Spring boot, IIS (Internet Information Services ),IBM security verify access, IBM Tivoli Directory Integrator & Identity Access Management
- Proficiency in network protocols (HTTP, HTTPS, FTP, TCP/IP, Firewalls &, NetBIOS)
- Experience with databases and integration (JDBC, ODBC, or similar)
- Understanding of CI/CD tools (eg, Jenkins, Gitlab)
- Scripting and automation experience (Shell, Bash, Ansible, etc)
- Familiarity with monitoring tools (Splunk & Dynatrace)
- Server Automation HSPA & Blade Logic Server Automation
- Ticketing tools: ServiceNow, BMC Remedy, Maximo & Sales Force
- API testing tools: RESTAPI, Postman, and other tools
- Technical Skills:
- Programming Languages
- C, C, Java, SQL, PL/SQL
- Databases
- Oracle 7x/8i/9i/10g/11g; Microsoft SQL Server 2005,2008; DB2 97 version, DB2 105 Version & DB2 111 Version
- Platforms
- Operating Systems:
- AIX 7X / Redhat Linux 7x, Redhat Linux 82 / Microsoft Windows 2008 R2, 2012, 2016, 2019 & 2022
Additional Information
- Middleware Installation and Configuration: Install, configure, and maintain middleware components like WebSphere Application servers, Web servers, Tomcat, JBoss, IIS, FileNet Apps Set up clustered environments to ensure high availability and scalability. System Monitoring and Maintenance: Monitor system health and logs to detect and resolve issues proactively. Perform routine checks to ensure middleware components run smoothly. Troubleshooting and Issue Resolution: Debug and resolve middleware-related issues by analyzing logs, and error reports. Collaborate with development and infrastructure teams to resolve application-level issues or deployment challenges. Performance Optimization and Scalability: Tune middleware configurations to handle high traffic and ensure low latency. Plan for system scalability by evaluating workload trends and proposing upgrades. Middleware Upgrades and Patching: Apply patches, upgrades, and updates to ensure system security and compliance. Automation and Scripting: Automate repetitive administrative tasks using scripting languages like Bash, Shell or Power Shell. Documentation: Maintain detailed documentation for configurations, troubleshooting procedures, and system changes Generate regular performance and system health reports. Collaboration: Work with developers, DevOps, and IT teams to align middleware configurations with application requirements. Assist in deployment pipelines for continuous integration/continuous deployment (CI/CD). Middleware Security: Configure and maintain authentication and authorization systems, SSL/TLS encryption, and firewall settings. Capacity Planning and Scalability: Evaluate system performance and plan for scalability to handle increased workload efficiently.
Timeline
Middleware Engineer
Truist Finanical
11.2022 - Current
Middleware Engineer
IBM
04.2021 - 09.2022
FileNet P8/ Websphere Administrator, Systems Engineer
Great West Finanical
04.2016 - 08.2020
FileNet P8 Administrator
Datum Consulting Group
07.2012 - 11.2015
FileNet Administrator
NIGL, NCRI, National
04.2010 - 06.2012
Bachelor of Engineering - Electronics and Communications
Jawaharlal Nehru Technological University
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