Paulina Lopez
Waco,Texas
Summary
Proven performer at Sonic Drive In, adept in customer interaction and POS system operation, I excelled in a fast-paced environment, maintaining 75% order accuracy during peak times. Demonstrated flexibility and a strong work ethic, enhancing customer satisfaction and contributing to a clean, welcoming atmosphere. A quick learner, I effectively balanced teamwork and individual responsibilities to drive results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Car Hopper
Sonic Drive In
03.2023 - 10.2023
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over 5 to 20 lbs and delivered them to cars.
- Memorized orders and maintained 75% accuracy in high-traffic times.
- Contributed to the overall positive atmosphere of the drive-in by maintaining a professional and upbeat demeanor during all interactions with customers and coworkers.
- Maximized productivity during downtime by assisting in cleaning tasks, restocking supplies, or supporting teammates as needed.
- Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
- Delivered exceptional service despite inclement weather conditions, ensuring customer comfort while dining outdoors.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
Education
High School Diploma -
Waco High School
Waco, TX05.2024
Skills
- Quick Learner
- Cleanliness
- Organization
- Memory retention
- Strong Work Ethic
- Willing to Learn
- Flexibility
- Customer interaction
- POS System Operation
- Beverage Preparation
- Team Player
- Money Handling
Certification
- CPR Training - 2022-2024
Timeline
Car Hopper
Sonic Drive In
03.2023 - 10.2023
High School Diploma -
Waco High School