Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Paulina Madrid Cortez

Cincinnati,OH

Summary

Reliable and enthusiastically candidate pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives with positive attitude. Industrious and committed with skills for multitasking and managing time well.

Overview

9
9
years of professional experience

Work History

Consumer Contact Bilingual Professional

Fifth Third Bank
10.2022 - Current
  • Handles customer calls in a professional, courteous manner, using English and Spanish languages
  • Effectively uses computer systems for tracking, information gathering, and/or troubleshooting
  • Initiates and/or completes proper request form in assisting customer
  • Makes every effort possible to answer the customer's question or solve the problem during the call.

Customer Service Associate

Walgreens
08.2015 - 11.2022
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate in Applied Science - Education

Gateway Community and Technical College
05.2020

Certificate - Pharmacy Technician

Gateway Community and Technical College
12.2014

Skills

  • Bilingual in Spanish
  • Goal oriented
  • Dependable
  • Reliable
  • Strong self-managed
  • Enjoy taking initiative and growing thorough increased responsibility

Accomplishments

January 2024 Horizon Award

Timeline

Consumer Contact Bilingual Professional

Fifth Third Bank
10.2022 - Current

Customer Service Associate

Walgreens
08.2015 - 11.2022

Associate in Applied Science - Education

Gateway Community and Technical College

Certificate - Pharmacy Technician

Gateway Community and Technical College

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Paulina Madrid Cortez