Paulina Merida
Las Vegas,NV
Summary
Dynamic professional with extensive experience in customer service and team leadership at Starbucks. Proven ability to enhance customer experiences through effective communication and problem-solving. Skilled in cash management and operational excellence, fostering a positive environment while training new staff. Dependable and adaptable, committed to delivering exceptional service in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Hostess/Busser
Agave- Bar & Grill
03.2025 - Current
- Making guests feel at ease as soon as they walk in.
- Clearly speaking with guests and coordinating with servers/kitchen staff.
- Managing reservations, waitlists, and table rotations efficiently.
- Quickly and calmly resolving issues like wait time complaints or seating mix-ups.
- Calm under pressure - especially during peak hours or busy weekends.
- Team player - working smoothly with the whole front-of-house staff.
- Ensuring that tables are set up correctly and that all areas are clean and presentable.
- Quickly and effectively setting tables for new customers, including placing clean linens, silverware, and glassware.
- Helping servers with tasks like refilling drinks, delivering food, and taking away finished plates.
Shift Lead Supervisor
Starbucks
11.2023 - 05.2025
- Lead a team to successfully run the store.
- Communicated and coached baristas for a better customer experience.
- Made impactful decisions to ensure operational excellence.
- Ensured a positive and joyful environment for the team.
- Handled and followed all cash management procedures.
- Utilized operational tools to achieve operational excellence.
Barista and Barista Trainer
Starbucks
08.2022 - 11.2023
- Welcomed customers into our establishment and connected with them.
- Tailored and corrected customers' orders to their liking.
- Ensured a clean, safe and productive workspace for customers and coworkers.
- Educate customers by presenting and explaining the coffee drink menu.
- Trained and developed new baristas in all the positions.
Document Scanner/Accountant
Professional Business Solutions
01.2022 - 08.2022
- Scanned and imported documents into our system.
- Collected and tracked business expenses.
- Ensured financial records for businesses.
Garden Associate
The Home Depot
11.2021 - 01.2022
- Maintained a clean and organized inventory.
- Provided customers with great service and helped them with their questions and needs.
- Guided customers to find what they were looking for, and gave resolutions to their questions and needs.
Cashier/Service Desk
The Home Depot
05.2020 - 01.2022
- Provided customers an excellent experience checking out.
- Handled POS system transactions including cash transactions, credit/debit cards, returns, exchanges and check payments.
- Handled customer online orders and phone orders.
- Gave resolutions to customer issues with their purchase, order and payment.
Education
Bachelor of Science - Bachelors degree in Biological Science with a minor in Pre-Professional
University of Las Vegas
Las Vegas05-2027
Biological Sciences Degree - Associates degree
College of Southern Nevada
Las Vegas, NV05.2024
High School Diploma -
Palo Verde High School
Las Vegas, NV05.2022
Skills
- Communication skills
- Problem-solving skills
- Customer service
- Technology skills
- Dependable
- Adaptability
- Teamwork skills
- Leadership skills
- Hospitality and accommodation
- Positive and professional
Languages
Spanish
Native/ Bilingual
Timeline
Hostess/Busser
Agave- Bar & Grill
03.2025 - Current
Shift Lead Supervisor
Starbucks
11.2023 - 05.2025
Barista and Barista Trainer
Starbucks
08.2022 - 11.2023
Document Scanner/Accountant
Professional Business Solutions
01.2022 - 08.2022
Garden Associate
The Home Depot
11.2021 - 01.2022
Cashier/Service Desk
The Home Depot
05.2020 - 01.2022
Bachelor of Science - Bachelors degree in Biological Science with a minor in Pre-Professional
University of Las Vegas
Biological Sciences Degree - Associates degree
College of Southern Nevada
High School Diploma -
Palo Verde High School