Paulina Méndez

• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols
• Utilized specialized tools and techniques to restore natural nails and create unique nail art
• Inspected nails for signs of health-related issues or fungus and made recommendations accordingly
• Responded to customer requests and concerns about gel application and nail art designs
• Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning
• Performed detailed trimming, filing and other nail services
• Provided clients with advice and education on best nail care practices
• Oversaw schedule to manage appointments of new and existing clients
• Kept tidy and organized area to comply with cleanliness standards

• Scheduled onsite and offsite makeup appointments for clientele
• Conducted consultations to understand client's desired outcome and assessed skin type and face structure
• Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client
• Used social media platforms to promote salon and services
• Prepared skin for makeup application by cleaning, moisturizing and priming
• Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health
• Applied various layers of makeup to performers and customers to obtain necessary effect and look
• Answered phone calls and emails to schedule client appointments
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs
• Developed detailed plans based on broad guidance and direction
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
• Established team priorities, maintained schedules and monitored performance
• Arranged merchandise to present visually appealing displays and attract clientele
• Successfully managed budgets and allocated resources to maximize productivity and profitability

Translate and interpret between counselors and patient.