Summary
Overview
Work History
Education
Skills
Timeline
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Paulina Monjaras Hernandez

La Grange Tx,Texas

Summary

I am a driven bilingual IT Professional with my associates in Computer Networking-Cyber Security with years of work experience ranging from customer service to troubleshooting hardware. I am a hardworking, dependable candidate with a strong work ethic eager to secure an entry-level Cyber security position with aspiration for career advancement.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician Trainee/Customer Service Representative

Heb Pharmacy
La Grange, TX
02.2021 - Current
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Resolved non-routine issues like third party billing, computer system and customer service issues
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Manager

Lucy Tequilas Restaurant
Schulenburg, TX
06.2017 - 03.2024
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Led and directed team members on effective methods, operations and procedures
  • Ensured compliance with industry regulations and company policies.

Education

Associate of Applied Science - Computer Networking / Cyber Security

Houston Community College
Houston, TX
05.2023

High School Diploma -

La Grange High School
La Grange, TX

Skills

  • Computer skills
  • Customer service
  • Bilingual
  • Phone etiquette
  • Effective communication skills

Timeline

Pharmacy Technician Trainee/Customer Service Representative

Heb Pharmacy
02.2021 - Current

Manager

Lucy Tequilas Restaurant
06.2017 - 03.2024

Associate of Applied Science - Computer Networking / Cyber Security

Houston Community College

High School Diploma -

La Grange High School

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Paulina Monjaras Hernandez