Destiny Gross

Answering customer calls and inquiries regarding prescription orders.

- Processing and verifying prescription orders accurately.

- Providing information about medications, dosages, and potential side effects.

- Resolving customer issues and concerns in a timely and professional manner.

- Maintaining patient confidentiality and adhering to HIPAA regulations.

- Coordinating with pharmacists and other healthcare professionals to ensure accurate dispensing of medications.

- Managing and updating patient records and prescription databases.

- Assisting with insurance claims and billing inquiries.

• Tracking and monitoring illegal transactions on customers' financial accounts with the authorization of the account owner
• Report any suspicious account movements and unusual transactions that may be risky to the financial institution and customers
• Help with accessing their account if customer is unable to use their card

• Answers customers questions about merchandise
• Assists customers with purchase decisions
• Providing inventory information, places special orders
• Collects payment using the store point of sale system

• Provided excellent customer service by responding to requests, assisting with product selection, and handling ordering functions
• Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems
• Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments

• Company Overview: Work as a member service agent for UnitedHealthcare insurance
• Providing general information to clients giving them updates to their benefit account
• Making updates to their accounts doing Insurance verification also helping them to be able to get medication that's accepted with their plan reaching out to providers office to help with bills they received whether it's from a provider or the insurance
• Managing large amounts of incoming calls
• Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction ratings
• Quickly investigated and resolved customer complaints and inquiries
• Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs
• Work as a member service agent for UnitedHealthcare insurance