Ebony Silvas-Price
Jacksonville
Summary
Dynamic customer service professional with extensive experience at Teleperformance, excelling in complaint resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in CRM software and adept at managing high-pressure situations, consistently driving loyalty and repeat business.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Teleperformance
Fort Lauderdale, FL
04.2025 - 12.2025
- Provided feedback on product performance based on customer insights and experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Cashier
Petroleum Service Corporation
Deerfield Beach, FL
09.2024 - 04.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained clean and organized checkout area, enhancing overall customer shopping experience.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Trained new cashiers on operational procedures and best practices for customer service excellence.
- Monitored inventory levels at checkout stations, facilitating timely restocking of merchandise as needed.
- Provided feedback to management on customer preferences and trends to improve service delivery strategies.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Gate Attendant
Florida Security Group
Miramar, FL
09.2023 - 06.2024
- Monitored access points to ensure compliance with security protocols.
- Conducted regular patrols of assigned areas to detect and prevent unauthorized activities.
- Assisted in maintaining visitor logs and verifying identification for entry control.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Provided exceptional customer service by addressing inquiries and directing guests effectively.
- Trained new staff on security protocols and emergency response procedures.
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
Customer Service Representative
Iqor
Fort Lauderdale, FL
03.2022 - 11.2023
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Assisted in training new team members on company policies and procedures.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Identified common customer concerns and recommended improvements to management.
- Processed orders and returns efficiently, minimizing delays in fulfillment.
- Maintained high levels of customer satisfaction through effective communication skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Sales Associate
Home Depot
Lauderdale Lakes, FL
02.2018 - 06.2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring visual appeal and accessibility.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times.
- Provided product knowledge to customers, addressing inquiries and concerns effectively.
- Collaborated with team members to restock inventory and maintain store presentation standards.
- Implemented store promotions, driving customer engagement and sales initiatives.
- Trained new associates on customer service protocols and operational procedures.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma - Dental Hygiene
Coral Springs High School
Coral Springs, FL06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Relationship building
- Problem resolution
- Customer relations
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Appointment scheduling
- Order processing
- Team development
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Building rapport
- Quality control
- Live chat support
- Filing
- Dispute resolution
- Customer education
- Product sales
- Product and service solutions
- Sales expertise
- Order fulfillment
- Store maintenance
- Retail store support
- Stock management
- POS systems expert
- CRM software
- CRM software proficiency
- Warehousing functions
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Teleperformance
04.2025 - 12.2025
Customer Service Cashier
Petroleum Service Corporation
09.2024 - 04.2025
Gate Attendant
Florida Security Group
09.2023 - 06.2024
Customer Service Representative
Iqor
03.2022 - 11.2023
Retail Sales Associate
Home Depot
02.2018 - 06.2019
High School Diploma - Dental Hygiene
Coral Springs High School