Paulina Orozco
El Paso,TX
Summary
Customer-focused professional delivering exceptional service while ensuring safety and sanitation. Bilingual communicator skilled in conflict resolution and multitasking in high-volume settings. Committed to fostering positive guest experiences and collaborating with teams to enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
Esthetician
Waxing the City
El Paso, USA
01.2020 - Current
- Deliver personalized client care while maintaining strict sanitation and safety protocols
- Serve 5–17 clients daily in a fast-paced, high-volume environment
- Promote services and products using strong communication and interpersonal skills
- Resolve client concerns professionally to ensure positive experiences
- Manage front desk operations including check-in, scheduling, and payment processing
- Collaborate with team members to maintain efficient daily operations
Bartender/Server
Union Draft House
El Paso, USA
01.2017 - 02.2021
- Provided high-level customer service in busy hospitality environment
- Managed multiple orders simultaneously while maintaining accuracy and efficiency
- Resolved guest concerns quickly and professionally
- Worked closely with team members to ensure smooth service during peak hours
- Handled cash and card transactions responsibly
Education
Esthetics Program -
Milan Institute of Cosmetology
El Paso, TX05-2020
High School Diploma -
Americas High School
El Paso, TX05-2011
Skills
- Safety & Sanitation Compliance
- Customer Service Excellence
- Passenger care
- Detail orientation
- Time management
- Fast-paced multitasking
- Team Collaboration
- Scheduling
- Conflict Resolution
- Professional Communication
- Bilingual: English & Spanish
- Cash handling
Additional Information
Bilingual: Fluent in English and Spanish, Open to relocation, Available for flexible scheduling, including weekends and holidays, Valid passport
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Esthetician
Waxing the City
01.2020 - Current
Bartender/Server
Union Draft House
01.2017 - 02.2021
Esthetics Program -
Milan Institute of Cosmetology
High School Diploma -
Americas High School