Paulina Ortiz
Prime Pizza INC
Chicago,IL
1
Certification
7
years of professional experience
Dedicated and bilingual healthcare and services professional with experience in clinical and learning in fast-paced Strong communication skills, focused on maintaining high standards of quality and safety while driving operational success. Provide professional service in both English and Spanish
Work History
Manager
4 Years 2 Months- Supervised daily operations, ensuring efficient workflow across kitchen and service areas.
- Oversaw food Quality, safety compliance and sanitation standards
- managed daily quality restaurant operations
- Collaborated with vendors to negotiate favorable terms, improving product quality and cost efficiency
- Resolve customers any Concerts, Questions
- Trained new employees on procedures, teamwork and efficiency
- managed inventory , supply ordering
- Demonstrated strong multitasking ,communication and leadership skills
- Motivated staff to perform at peak efficiency and quality.
Medical Office Assistant /Lead COVID-19 Screener
1 Year 1 Month- Notifying the providers to sign of to the patients COVID-19 vaccine information in their chart
- Insurance verification , Billing any health insurance policies being eligible or no eligible. And processing co-pays or claims
- Fluency in their chart Insurance language of healthcare to. Accurately interpret patients records and lab orders
- office software proficiency keeping data organize, managing office equipment such as fax machines and phone systems
- Multitasking , organized phone calls of patients check-ins, follow ups while maintaining any errors that could be avoided potentially the correct way
- School Base High School working with 9th-12th grades any follow ups with vaccine mandatory for the school or follow-ups with behavior of health with their parents
- Following strict rules on HIPPA compliance to keep patients information private
- medical records submitting by correcting everything is being sign by the provider an everything is active
- greeting patients clearly and compassionately
- Using electronic health records (EHR) system such as epic and standard Office software (Microsoft Word and excel)
- Answered patient inquiries and provided information about health services
- Supported patients, family members actively listening to concerns and offering compassionate care
- Trained and mentored new staff on office protocols and best practices for efficiency.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Training New Staffs members regarding to charting patients new information and sharing information of the clinic and services we have for kids and family
Crew Trainer/ Crew
2 Years 1 Month- Greeted customers with smile and provided friendly service to professionally handle every need.
- Operated POS system and handled cash transitions
- Work as a team to meet service time goals
- Followed food safety and cleanliness protocols
- Cross-trained in front counter,driver-thru and kitchen operations
- Step into support during peak hours
- demonstrated step by step of food/drinks preparation
- Supported inventory organization and proper storage
- Assisted management with onboarding and evaluating new employees
- Maintained calm and effective communication during high volume periods
- Encouraged teamwork
Education
High School Diploma
- Honoree of ( National Honors Society).
Certification
BLS (CPR and AED) American Heart Association
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Prime Pizza INC
06.2022 - CurrentRead More
Medical Office Assistant /Lead COVID-19 Screener
Alivio Medical Center
05.2021 - 06.2022Read More
Crew Trainer/ Crew
McDonald's
03.2019 - 04.2021Read More
Benito Juarez Academy High Shool
High School Diploma
Read More