Paulina Rodriguez Aviles
Chicago,IL
Summary
Dynamic Pharmacy Operations Manager with a proven track record at Walgreens Specialty Pharmacy, enhancing efficiency through innovative inventory management and optimized workflows. Skilled in team leadership and problem-solving, I excel in fast-paced environments, ensuring high productivity and customer satisfaction while training staff and managing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Specialty Pharmacy at Northwestern Memorial Hospital
Chicago, IL
07.2024 - Current
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Collaborated with store manager to maintain daily operations.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Compounding Pharmacy Technician
Walgreens Specialty Pharmacy at Northwestern Memorial Hospital
Chicago, IL
10.2016 - Current
- Formulates capsules, suppositories, suspensions, solutions and non-sterile products.
- Prepared medications in strict accordance with written prescriptions, ensuring compliance with safety standards.
- Performed routine maintenance and calibration on compounding equipment to maintain peak efficiency.
- Conducted training sessions for new technicians, focusing on compounding procedures and safety standards.
Specialty Billing Technician
Walgreens Specialty Pharmacy at Northwestern Memorial Hospital
Chicago, IL
10.2016 - Current
- Managed prior authorization processes effectively.
- Handled billing for Foundation and Patient Assistance Programs.
- Processed and managed medication billing efficiently.
- Facilitated medications for organ transplant patients pre- and post-procedure.
- Collaborated with transplant and pain management teams at Northwestern Hospital.
Education
Trade Program - Pharmacy Technician Program
Coyne College
ILBenito Juarez High School
Chicago, ILSkills
- Experience working in fast pace/high demand
- Multi-tasking
- Organized
- Problem solving/ Decision making
- Team Leadership
- Excel proficient
- Communication
Certification
- Pharmacy Technician Certification (PTCB)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Operations Manager
Walgreens Specialty Pharmacy at Northwestern Memorial Hospital
07.2024 - Current
Compounding Pharmacy Technician
Walgreens Specialty Pharmacy at Northwestern Memorial Hospital
10.2016 - Current
Specialty Billing Technician
Walgreens Specialty Pharmacy at Northwestern Memorial Hospital
10.2016 - Current
Trade Program - Pharmacy Technician Program
Coyne College
Benito Juarez High School