Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Woodard

Summary

Obtain a position with a prominent company, which will allow me to apply both my clerical and customer service experience gained from both past and current employers. Obtain a position with a company who offers growth opportunities, with the ability to advance with the company.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
02.2022 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
  • Supervised a team of technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
  • Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
  • Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.

Certified Pharmacy Technician

Walgreens
12.2017 - 02.2022


  • Runs each department efficiently
  • Problem-solving with returns
  • Customer interaction with sales of pharmaceuticals at the store
  • Data entry and verification in the store and insurance system
  • Insurance verification for claims with prescriptions
  • Maintains HIIPA/ patient privacy
  • Licensed Pharmacy Technician
  • Certified Pharmacy Technician
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in preparation, distribution and storage of pharmaceuticals.

Insurance Coordinator

TN Implant and Oral Surgery
10.2021 - 09.2022
  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Schedules according to office scheduling guidelines
  • Verifies insurance benefits and provides procedure estimates based on information obtained from insurance provider
  • Inputs patient payment information for services rendered
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintain confidentiality/HIPPA.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Follows policies and procedures to contribute to the efficiency of the office. Covers and assists with other office functions as requested.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Contributes to team effort by accomplishing related results as needed
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.

Appeals Team Lead

Parallon Business Solutions – Nashville Shared Service Center
07.2019 - 07.2020
  • Responsible for creating and assigning workflow to employees each day
  • Analyze reports and find trends to make production more efficient
  • Review and approve transaction edits to ensure accuracy
  • Responsible for reviewing the quality of reporting employees account analysis along with analyzing if they are meeting productivity standards
  • Reviewed and approved or denied paid time off requests
  • Answered questions on accounts from analysts
  • Trained new employees on processes and standards
  • Used Excel each day to create different spreadsheets
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Appeals Analyst

Parallon Business Solutions – Nashville Shared Service Center
08.2018 - 07.2019
  • Responsible for reviewing insurance denial and then creating appeal letter to attempt overturn at insurance provider
  • Reviewed account balances to make sure all data matches up
  • Maintained productivity standards consistently
  • Worked out of multiple systems in order to make sure all systems matched up appropriately to insure accuracy
  • Submitted transaction variances to balance accounts

Patient Benefits Advisor

Parallon Business Solutions/ HCA Tristar Summit Medical Center
01.2016 - 08.2018
  • Uninsured patient screenings for qualifications of State programs.
  • Participates in ongoing, training programs required.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Follows policies and procedures to contribute to the efficiency of the office. Covers and assists with other office functions as requested
  • Maintains all inpatient accounts being followed/pursued for any coverage application.
  • Certified Health Insurance Marketplace Counselor.
  • Knowledgeable in the requirements and policies of Tennessee State Medicaid Program, as well as Social Security Administration Disability Program
  • Daily interactions with patients and case management in facility.
  • Evaluation of budget goals and planning
  • Experienced in insurance verification

Hostess/Server/Key Hourly

Demos' Restaurant
11.2012 - 01.2016
  • Greet guests and determine number of party and best location to seat in restaurant.
  • Guide guests to their table.
  • Treat all guests according to company policies and procedures.
  • Maintain an approachable and friendly demeanor for guests throughout duration of shift.
  • Develop and foster working relationships with all coworkers/managers.
  • Fill in as management when scheduled as key hourly manager
  • Ensured all aspects of restaurant are running efficiently
  • Participates in ongoing, comprehensive training programs as required.
  • Ensure all orders are correct.

Education

BBA - Management

Western Governors University
Salt Lake City, UT
07-2025

Skills

  • Experience in medical office setting
  • Experience in hospital setting
  • Experience in pharmacy setting
  • Ability to learn multiple software programs quickly
  • Comfortable dealing sensitive patient/customer data
  • Experience working with multiple computer programs at once
  • Comfortable talking with patients over phone/person
  • Experienced in verification of both commercial and Medicaid/Medicare Insurance(s)
  • Broad understanding of insurances and insurance verification
  • Able to learn complex systems at a fast pace
  • Certified and Licensed Pharmacy Technician
  • Workflow optimization
  • Medication dispensing
  • Staff management
  • Operations management
  • Insurance billing
  • Employee management
  • Medicare and medicaid process
  • Policy enforcement
  • Inventory and restocking
  • Performance metrics
  • Pharmacy operations management

Certification

  • Certified Pharmacy Technician

Timeline

Pharmacy Operations Manager

Walgreens
02.2022 - Current

Insurance Coordinator

TN Implant and Oral Surgery
10.2021 - 09.2022

Appeals Team Lead

Parallon Business Solutions – Nashville Shared Service Center
07.2019 - 07.2020

Appeals Analyst

Parallon Business Solutions – Nashville Shared Service Center
08.2018 - 07.2019

Certified Pharmacy Technician

Walgreens
12.2017 - 02.2022

Patient Benefits Advisor

Parallon Business Solutions/ HCA Tristar Summit Medical Center
01.2016 - 08.2018

Hostess/Server/Key Hourly

Demos' Restaurant
11.2012 - 01.2016

BBA - Management

Western Governors University

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Kaitlyn Woodard