Kimberley Nickols
Myrtle Creek,OR
Summary
Dedicated Certified Pharmacy Technician, enthusiastic about helping diverse people and communities. Knowledgeable in daily pharmacy operations; a professional known for high standards focused on results. Experienced in managing pharmacy workflows, improving patient experiences, and optimizing MTM's. Valued for team collaboration with adaptability to changing needs. Skilled in regulatory compliance, with a reliable and flexible approach to achieving goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
09.2019 - Current
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained and mentored pharmacy staff on best practices in medication dispensing and customer service.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
Pharmacy Technician
Gordon's Pharmacy
08.2017 - 08.2018
- Processed and dispensed prescriptions accurately, ensuring compliance with pharmacy regulations.
- Managed inventory levels, conducting regular stock checks to maintain optimal supply.
- Collaborated with healthcare professionals to resolve medication-related inquiries and issues.
- Utilized pharmacy software systems for accurate record-keeping and billing processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Program Chair
Prospect Education
09.2010 - 11.2016
- Led strategic initiatives to enhance educational program effectiveness and student outcomes.
- Collaborated with stakeholders to align institutional goals with community needs and regulatory standards.
- Directed curriculum development processes, ensuring adherence to accreditation requirements and industry trends.
- Mentored faculty in best practices for instructional delivery and student engagement techniques.
- Established partnerships with external organizations to expand resources and opportunities for students.
- Represented the organization at public events, advocating for its mission and values in the community.
Education
Associate of Science - Allied Health
UEI
Los Angeles, CA06-1997
Skills
- Workflow optimization
- Insurance billing
- Inventory control
- Medicare and medicaid process
- Medication therapy management
- Immunizations
- Problem-solving
- Critical thinking
- Pharmacy management
- Certified in CPR/AED
- Verbal and written communication
- Training and mentoring
Certification
- Licensed OSBOP Certified Pharmacy Technician Since 2016
- Certified PTCB Certified Pharmacy Technician Since 2001
- Certified APTA Sterile Compounding & IV Since 2010
- Certified American Red Cross BLS Since 2010
- Certified APhA Vaccine Certified Since 2022
Languages
English
Native or Bilingual
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
09.2019 - Current
Pharmacy Technician
Gordon's Pharmacy
08.2017 - 08.2018
Pharmacy Program Chair
Prospect Education
09.2010 - 11.2016
Associate of Science - Allied Health
UEI