Rebecca Morton
Charlestown,IN
Summary
Accomplished Pharmacy Operations Manager with a proven track record at Walgreen's Pharmacy, enhancing operational efficiency and patient care through expert workflow optimization and team development. Leveraged skills in pharmacy and staff management to significantly improve service delivery and ensure regulatory compliance. Demonstrated leadership in training and mentoring, driving a culture of excellence and safety in medication dispensing.
Overview
8
8
years of professional experience
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
Charlestown, Indiana
09.2021 - Current
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Participated in industry conferences or seminars to stay up-to-date on relevant topics.
- Worked closely with store manager to maintain day-to-day operations.
- Administered vaccines to immunize patients against communicable diseases.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Communicated with patients with compassion while keeping medical information private.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
Senior Pharmacy Technician
Walgreen's Pharmacy
Jeffersonville, Indiana
09.2016 - 09.2021
- Maintained and updated patient profiles, including allergies, medications and lab results.
- Provided information to pharmacists for medication orders and prescription refills.
- Performed quality assurance activities to ensure accuracy of prescriptions filled.
- Processed third-party insurance claims for reimbursement of medications.
- Coordinated delivery services for patients unable to pick up their medications in person.
- Reconciled automated dispensing cabinets at least weekly in order to verify accuracy of inventory records.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Audited medication storage areas regularly for expired products or other out-of-date items.
- Managed customer service inquiries from patients regarding their medications or billing issues.
- Participated in continuing education programs in order to stay abreast of current industry standards.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Developed and maintained positive relationships with patients and healthcare providers.
- Organized and led team meetings to discuss workflow improvements and challenges.
- Maintained accurate records of medication dispensing and inventory.
- Trained new technicians in pharmacy procedures and customer service.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Led a team of pharmacy technicians, providing training and supervision.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Coordinated workflow to ensure timely and accurate medication dispensing.
- Answered telephones to respond to questions or requests.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Operated cash registers to accept payments from customers.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Established or maintained medications and other patient profiles.
- Cleaned and maintained equipment or work areas according to prescribed methods.
Education
Certificate - Pharmacy Technician
PTCB
Indianapolis, IN01-2017
High School Diploma -
Charlestown High School
Charlestown Indiana06-2015
Associate of Applied Science - Human Resources Management
Ivy Tech Community College of Indiana
Sellersburg, INSkills
- Medication Dispensing
- Workflow Optimization
- Inventory and restocking
- Wellness Services
- Drug Inventory Management
- Training and mentoring
- Regulatory Compliance
- Patient Safety
- Staff Management
- Professional ethics
- Medication ordering
- Medicare and Medicaid process
- Drug safety
- Direct Patient Care
- Operations Management
- Care Monitoring
- Employee Management
- Procedure Development
- Insurance Billing
- Immunizations
- Performance Metrics
- Staff Training
- Service Delivery Optimization
- Pharmacy operations management
- Problem-Solving
- Team Development
- Employee schedule management
- Leading Team Meetings
- Performance Evaluations
- Team Building and Leadership
- Time Management
- Workflow Management
- Records Management
- Decision-Making
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
09.2021 - Current
Senior Pharmacy Technician
Walgreen's Pharmacy
09.2016 - 09.2021
Certificate - Pharmacy Technician
PTCB
High School Diploma -
Charlestown High School
Associate of Applied Science - Human Resources Management
Ivy Tech Community College of Indiana