Coretta Gatling
Bloomfield,CT
Summary
Results-oriented Pharmacy Operations Manager experienced in optimizing pharmacy workflows and ensuring regulatory compliance. Achieved enhanced operational efficiency and customer satisfaction through effective inventory management and staff training. Focused on driving quality patient care and continuous process improvement to support overall business growth.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
Wethersfield, Connecticut
04.2023 - Current
- Oversaw prescription processing, insurance claims, and refill requests to ensure timely service at Walgreens.
- Managed pharmacy workflow to enhance efficiency in prescription filling, pickup, and patient service at Walgreens.
- Coordinated pharmacy technicians, pharmacists, and front-end staff to streamline daily operations.
Pharmacy Technician
Walgreens Pharmacy
Wethersfield, Connecticut
04.2010 - 05.2024
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Prepared medications following pharmacist directions and store procedures.
- Assisted pharmacists with prescription processing in Walgreens pharmacy.
- Entered patient and prescription data into Walgreens pharmacy systems.
- Verified insurance claims to ensure accurate billing and resolved prescription issues to support patient access to medications.
- Managed inventory, restocked medications, and monitored expiration dates.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Ensured HIPAA compliance by safeguarding patient information and maintaining confidentiality in all pharmacy operations.
- Verified insurance claims and resolved prescription billing issues.
- Operated pharmacy register and coordinated daily Walgreens workflow.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Managed filing of prescriptions, both electronically and manually.
- Monitored expiration dates on medications to maintain safety standards. dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications.
- Maintained HIPAA compliance and protected patient information.
- Organized work areas for efficient access to supplies and medications, enhancing workflow and service delivery.
Education
Medical Billing And Coding
American Institute
West Hartford , CTSkills
- Pharmacy operations
- Prescription processing
- Medication dispensing
- Insurance claims
- Pharmacy software
- Inventory management
- Inventory and restocking
- Workflow management
- Workflow optimization
- Drug utilization review
- Staff scheduling
- Pharmacy management
- Team leadership
- Staff training
- Team building
- Effective communication
- Customer service
- Attention to detail
- Problem solving
- Conflict resolution
- Policy enforcement
Certification
- Ptcb Certified
- Life insurance license
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
04.2023 - Current
Pharmacy Technician
Walgreens Pharmacy
04.2010 - 05.2024
Medical Billing And Coding
American Institute