Summary
Overview
Work History
Education
Skills
Timeline
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Emily Zwolak

Jackson,New Jersey

Summary

Dynamic Pharmacy Operations Manager with 5+ years of leadership experience in high-volume retail pharmacy settings. Proven ability to drive efficiency, lead cross-functional teams, manage inventory systems, and ensure regulatory compliance. Currently pursuing an MBA and passionate about transitioning into the pharmaceutical industry to apply operational expertise to corporate or clinical environments.

Overview

9
9
years of professional experience

Work History

Pharmacy Operations Manager

Walgreens Pharmacy
10.2021 - Current
  • Improved labor efficiency by 12% through strategic scheduling aligned with budget targets
  • Increased prescription fill rates by 8% by analyzing KPIs and optimizing workflows
  • Managed end-to-end hiring process to maintain full staffing levels
  • Coordinated the absorption of two neighboring pharmacies, increasing daily volume by 200+ prescriptions
  • Directed inventory returns and auto vendor coordination, minimizing product waste
  • Led daily staff meetings and ensured compliance with all state pharmacy regulations

Emerging Store Manager

Walgreens Pharmacy
06.2019 - 10.2021
  • Supervised daily store operations and ensured staff coverage through effective scheduling
  • Coordinated flu and COVID-19 vaccination clinics for retirement communities
  • Maintained food safety and pharmacy compliance standards across departments

Shift Manager

Glory's Deli & Liquor
05.2016 - 06.2019
  • Prepared deli and specialty items while managing daily store operations
  • Ordered liquor inventory and maintained weekly bookkeeping to optimize rebates and costs

Education

Master of Business Administration (MBA) -

Rider University
Lawrenceville, NJ
05.2027

Bachelor of Science - Management & General Business

Kean University
Union, NJ
05.2025

Associate of Science - General Business & Science

Ocean County College
Toms River, NJ
09.2023

Skills

  • Pharmacy Workflow Optimization
  • Inventory & Vendor Management
  • KPI Analysis & Reporting
  • Regulatory Compliance
  • Team Leadership & Training
  • Immunization & CPR Certified
  • Microsoft Office
  • Google Suite
  • Kronos
  • Intercom Plus
  • Workflow optimization
  • Operations management

Timeline

Pharmacy Operations Manager

Walgreens Pharmacy
10.2021 - Current

Emerging Store Manager

Walgreens Pharmacy
06.2019 - 10.2021

Shift Manager

Glory's Deli & Liquor
05.2016 - 06.2019

Associate of Science - General Business & Science

Ocean County College

Master of Business Administration (MBA) -

Rider University

Bachelor of Science - Management & General Business

Kean University

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Emily Zwolak