LaQuita Brockington
Jacksonville,FL
Summary
Pharmacy Technician with extensive experience in customer service excellence, known for proactive assistance and identifying customer needs. Skilled in sharing best practices with team members and ensuring confidentiality in customer interactions.
Overview
13
13
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Jacksonville, FL
02.2022 - 06.2025
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Implemented patient education initiatives to increase awareness about medication usage, potential side effects, and proper dosage guidelines.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
Senior Certified Pharmacy Technician
Walgreens - Baptist Health
Jacksonville, FL
02.2021 - 02.2022
- Delivered bedside medications while ensuring adherence to safety standards.
- Administered immunizations to improve patient health outcomes.
- Efficiently compounded daily medication orders as per prescription guidelines.
- Oversaw management of medication and immunization supply orders.
- Filled prescriptions by accurately retrieving, counting, and dispensing medications.
- Cultivated customer loyalty through strong relationships with pharmacy patrons.
- Ensured sterilization of work areas, glassware, and equipment for a safe environment.
- Conducted telephone communications with physicians, customers, and insurance representatives.
Senior Certified Pharmacy Technician
Walgreens
Jacksonville, FL
06.2019 - Current
- Data entry.
- Filled prescriptions by retrieving, counting, and dispensing pharmaceuticals.
- Adhered to company policy regarding good faith dispensing during prescription dispensing activities.
- Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences.
- Made telephone calls to physicians, customers, and insurance providers.
- Developed strong relationships with pharmacy patrons to cultivate customer loyalty.
- Completed retail pharmacy sales on assigned cash register.
Assistant General Manager
McDonald's
Jacksonville, FL
03.2015 - 06.2019
- Kept operations running smoothly by maintaining adequate supplies to handle peak business hours.
- Inspected work areas for compliance with safety and sanitation regulations.
- Analyzed trends in sales and performance and made staff adjustments accordingly.
- Assisted customers with complaints and implemented creative resolutions to maintain satisfaction.
- Created and implemented innovative business strategies to drive record sales growth.
- Oversaw service quality and obtained customer feedback to improve strategies.
- Prepared team schedules and cross-trained staff to meet business demands.
Assistant General Manager
Krystal's
Jacksonville, FL
03.2012 - 04.2015
- Kept operations running smoothly by maintaining adequate supplies to handle peak business hours.
- Revamped systems, processes, and training programs to reverse underperforming store metrics.
- Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition.
- Created and implemented innovative business strategies to drive record sales growth.
- Prepared team schedules and cross-trained staff to meet business demands.
- Restructured departments and modeled customer service techniques to advance sales position in competitive markets.
- Worked with corporate and executive-level staff to address operational needs and establish strategies for profit growth.
- Worked on sales floor and interacted with customers and employees to maximize and expand potential.
- Inspected work areas for compliance with safety and sanitation regulations.
Education
Associate of Science - Nursing
Florida State College
Jacksonville, FLHigh School Diploma - undefined
William M Raines High School
Jacksonville, FL05.2001
Skills
- Pharmacy workflow optimization
- Inventory management systems
- Compliance with FDA and HIPAA regulations
- Insurance processing and verification
- Order processing efficiency
- Effective verbal communication
- Multitasking expertise
- Public speaking skills
- Analytical problem-solving
- Leadership motivation strategies
- Client relationship development
- Collaborative teamwork
Timeline
Pharmacy Operations Manager
Walgreens
02.2022 - 06.2025
Senior Certified Pharmacy Technician
Walgreens - Baptist Health
02.2021 - 02.2022
Senior Certified Pharmacy Technician
Walgreens
06.2019 - Current
Assistant General Manager
McDonald's
03.2015 - 06.2019
Assistant General Manager
Krystal's
03.2012 - 04.2015
Associate of Science - Nursing
Florida State College
High School Diploma - undefined
William M Raines High School