Paulina Serwaa
Alexandria,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
On-Call Manager
Home Instead Senior Care
Annandale, Virginia
09.2022 - Current
- Communicate with patients in courteous and professional manner with attention to service excellence standards.
- Answers phones, handles requests and inquiries, or routes as appropriate
- Provide information about services to customers.
- Identifies and resolves patient customer service issues.
Personal Caregiver
Retire in Place Home Care
Chantilly, Virginia
03.2022 - 01.2025
- Helped clients get in and out of beds and wheelchairs.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Phlebotomist
Inova blood donor services
Sterling, Virginia
12.2020 - 12.2021
- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting.
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures.
- Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal.
- Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect.
Education
Phlebotomy -
Metropolitan Institute of Health And Technology
Lorton, VA08-2020
High School Diploma -
Mount Vernon High School
Alexandria, VA06-2018
Licensed Practical Nurse -
American School of Nursing
Woodbridge, VASkills
- Microsoft Word
- Phone Etiquette
- Patient Interaction
- Time Management
- Leadership
- Documentation and Reporting
Certification
- Phlebotomy Certification
- Medical Assistant training certification
- BLS certification
Timeline
On-Call Manager
Home Instead Senior Care
09.2022 - Current
Personal Caregiver
Retire in Place Home Care
03.2022 - 01.2025
Phlebotomist
Inova blood donor services
12.2020 - 12.2021
Phlebotomy -
Metropolitan Institute of Health And Technology
High School Diploma -
Mount Vernon High School
Licensed Practical Nurse -
American School of Nursing