Paulina Serwaa
Alexandria,VA
Summary
Compassionate healthcare professional with 7 years in patient management. Specializes in assessing needs, developing care plans, and coordinating with multidisciplinary teams for effective transitions. Educates patients and families on treatment options and community resources. Advocates for patient rights and collaborates to enhance health outcomes while maintaining accurate documentation and compliance with healthcare regulations.
Overview
1
1
Certification
7
7
years of post-secondary education
4
4
years of professional experience
Work History
On-Call Manager
Home Instead Senior Care
Annandale, Virginia
09.2022 - Current
- Coordinated evening caregiver call-outs by securing timely replacement coverage.
- Monitored caregiver clock-ins and clock-outs to verify accurate attendance and ensure consistent coverage.
- Communicate effectively with clients, families, caregivers, and office staff to ensure continuity of care.
- Handle phone inquiries, providing accurate information and support.
Care Coordinator
Ennoble Care
Arlington, Virginia
03.2025 - 06.2026
- Collaborated with healthcare providers to enhance service delivery and patient outcomes.
- Tracked patients’ health status and progress towards care goals, adjusting plans to meet evolving needs.
- Tracked patients’ health status and progress towards their care goals, adjusting plans accordingly.
- Coordinated with multidisciplinary healthcare team to deliver holistic care addressing all aspects of patient health.
Education
Medical Assistant -
Metropolitan Institute of Health And Technology
Lorton, VA 09.2018 - 04.2020
Phlebotomy -
Metropolitan Institute of Health And Technology
Lorton, VA 09.2018 - 04.2020
High School Diploma -
Mount Vernon High School
Alexandria, VA 04.2014 - 06.2018
Skills
- Care management
- Patient scheduling
- Telephone triage
- Crisis Management
- Documentation and Reporting
- Patient Interaction
- Caregiver management
- Scheduling
- Crisis management
Certification
- Phlebotomy Certification
- Medical Assistant training certification
- BLS certification
Timeline
Care Coordinator
Ennoble Care
03.2025 - 06.2026
On-Call Manager
Home Instead Senior Care
09.2022 - Current
Medical Assistant -
Metropolitan Institute of Health And Technology
09.2018 - 04.2020
Phlebotomy -
Metropolitan Institute of Health And Technology
09.2018 - 04.2020
High School Diploma -
Mount Vernon High School
04.2014 - 06.2018