Paulina Solis
Avondale,AZ
Summary
Highly motivated and bilingual (English/Spanish) Customer Service Representative with proven success in remote and hybrid environments. Skilled in inbound/outbound support, data entry, technical troubleshooting, and client relationship management. Proficient in Microsoft Office Suite, AS400, CRM platforms, and insurance verification. Committed to delivering high-quality service with strong communication and problem-solving skills
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hayward Industries
Phoenix, AZ
05.2024 - Current
- Manage high-volume inbound and outbound calls, providing first-level technical support and customer assistance for pool equipment products.
- Perform data entry, order processing, and warranty claim management using AS400 system and Microsoft Excel.
- Generate invoices and maintain accurate customer account records.
- Handle large volumes of email communications to support customer inquiries and internal coordination.
- Deliver Tier 1 technical support, troubleshooting product issues and providing basic solutions.
- Maintain strong product knowledge to support sales and service teams.
- Work efficiently in a hybrid work environment, balancing remote and on-site responsibilities.
Care coordinator/ call center agent
Smile America partners, Reachout healthcare America
08.2023 - 03.2024
- Conduct HIPAA-compliant inbound and outbound calls to schedule appointments and verify insurance eligibility. Script based
- Manage sensitive patient information (PPI) with accuracy and confidentiality.
- Process payments via credit card and assist with bilingual communication for Spanish-speaking patients.
- Utilize Microsoft Word and automated dialing systems to document interactions and streamline workflows.
Medical Assistant
Arizona Kidney Disease and Hypertension Center
Phoenix, AZ
01.2023 - 04.2023
- Supported front and back office operations, including scheduling, patient intake, and reading laboratory results.
- Conducted vital signs assessments and assisted in outpatient care under HIPAA guidelines.
General Warehouse associate Desk Clerk
Marshalls Warehouse Distribution Center
Phoenix, AZ
07.2021 - 08.2022
- Input and record data of every merchandise received manually using a computer.
- Examine and insect stock items for wear and defects, reporting any damage to the supervisor.
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Compute or figure many documentation on balances, totals or commissions.
- Consult with manager or other personnel to resolve problems in areas such as equipment performance, output quality, or work methods.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
Crew member/ Customer service
Sonic
Phoenix, AZ
07.2020 - 03.2021
- Maintained communicative environment for the team to ensure business efficiency
- Make product recommendations or services to customer based on preferences or wants
- Ensure customer satisfaction by being friendly and accessible
- Handling customer’s complaints
- Operating cash register and receive payment from customer in cash or by credit card
- Provided information concerning specifications
Education
Dual Enrollment Credit - undefined
Glendale Community College
Glendale, AZMedical Assistant/Phlebotomy Program - undefined
PROVIDENCE TRAINING INSTITUTE
09.2022
High school diploma -
Independence High School
Glendale, AZ03.2021
Skills
- Remote and Hybrid Work Experience
- Inbound/Outbound Call Management
- Tier 1 Technical Support
- Data Entry & Order Processing (AS400, Excel)
- Microsoft Office Suite (Word, Excel, Outlook)
- Customer Relationship Management (CRM Systems)
- Warranty Claims Management & Invoicing
- Insurance Verification (Medicaid, Private Insurance)
- Bilingual: English & Spanish
- HIPAA Compliance Medical Terminology Payment Processing
- Strong Communication & Problem-Solving Skills
Timeline
Customer Service Representative
Hayward Industries
05.2024 - Current
Care coordinator/ call center agent
Smile America partners, Reachout healthcare America
08.2023 - 03.2024
Medical Assistant
Arizona Kidney Disease and Hypertension Center
01.2023 - 04.2023
General Warehouse associate Desk Clerk
Marshalls Warehouse Distribution Center
07.2021 - 08.2022
Crew member/ Customer service
Sonic
07.2020 - 03.2021
Dual Enrollment Credit - undefined
Glendale Community College
Medical Assistant/Phlebotomy Program - undefined
PROVIDENCE TRAINING INSTITUTE
High school diploma -
Independence High School