Tamarra McPherson
Rochester
Summary
Dedicated and reliable professional with experience in office administration, healthcare, retail, food service, and warehouse operations. Skilled in customer service, team leadership, and task management. Proven ability to learn quickly, work independently, and collaborate effectively. Seeking a role utilizing my diverse skill set.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Customer Service Representative
Westside Medical Supply
Gates
08.2025 - 07.2026
- Checked insurance eligibility and benefits for customer inquiries
- Assisted customers with medical equipment selection and usage
- Handled phone calls and managed emails while performing various office tasks answering phone calls, email, fax, and inventory
Employment Specialist
Lifetime Assistance Inc.
Rochester
05.2024 - 06.2025
- Facilitated employment opportunities for individuals with mental disabilities, supporting job retention.
- Oversaw evening cleaning crew operations three days a week, ensuring quality standards and team accountability.
- Manage caseloads, ensuring proper documentation and compliance with company policies.
- Managed caseloads, maintaining accurate documentation and ensuring compliance with company policies.
- Supervise an evening cleaning crew three days a week.
- Oversee night cleaning crew operations.
- Work in a hybrid remote setting, handling administrative duties both in-office and remotely.
Receptionist/Technician
CSL Plasma
Greece
12.2020 - 04.2021
- Developed and updated donor charts to ensure accurate record-keeping.
- Handled phone inquiries and provided assistance to enhance client experience.
- Executed light cleaning and general office tasks.
Sorter/Unloader
UPS
Rochester
08.2019 - 12.2020
- Sorted and processed packages during evening shift to ensure timely delivery.
- Optimized package handling operations for improved workflow.
- Sorted packages for efficient distribution within fast-paced environment.
- Operated scanning equipment to track package locations accurately.
- Collaborated with team members to maintain workflow and productivity.
Certified Nursing Assistant (CNA)
Wedgewood Nursing Home
Spencerport
10.2015 - 11.2019
- Delivered daily care and assistance to patients, ensuring their essential needs were met for comfort and well-being.
- Supported patient hygiene, mobility, and emotional needs to promote overall health and quality of life.
Crew Member
Target
Rochester
10.2018 - 06.2019
- Processed in-store pickup orders and coordinated shipping requests to ensure timely fulfillment.
- Assisted customers with product inquiries and purchases to enhance shopping experience.
- Provided excellent customer service in a fast-paced retail environment.
- Operated cash registers and processed transactions accurately.
- Stocked shelves and organized merchandise for optimal presentation.
CNA
Park Ridge Hospital
Rochester
06.2012 - 04.2013
- Delivered healthcare services to enhance recovery in transitional care unit.
- Supported patients with mobility, hygiene, and daily living activities to promote independence.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a safe and clean environment for patients and staff.
- Documented patient care activities in electronic health records system.
Food Prep/Server
AVI Food Systems, Inc.
Rochester
07.2008 - 01.2010
- Prepared and served nutritious breakfast and lunch for Xerox employees, enhancing their dining experience.
- Ensured compliance with food safety and cleanliness standards to promote a safe dining environment.
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu selection and offered daily specials to guests.
- Maintained cleanliness and organization of dining area and service stations.
Education
Nursing - Cna
BOCES 2
Rochester, NYHigh-school -
Rush Henrietta
Henrietta, NYSkills
- Customer service
- Call center experience
- Front desk operations
- Hybrid remote work experience
- Data entry
- Documentation
- Confidential information handling
- Insurance
- Medical receptionist experience
- Medical terminology
- Administrative & Office Skills
- Working with people with disabilities
- Working with people with developmental disabilities
- Experience with children
- Caseload management
- Time card management
- Communication skills
- Confidential information handling
Certification
Driver's License
Timeline
Customer Service Representative
Westside Medical Supply
08.2025 - 07.2026
Employment Specialist
Lifetime Assistance Inc.
05.2024 - 06.2025
Receptionist/Technician
CSL Plasma
12.2020 - 04.2021
Sorter/Unloader
UPS
08.2019 - 12.2020
Crew Member
Target
10.2018 - 06.2019
Certified Nursing Assistant (CNA)
Wedgewood Nursing Home
10.2015 - 11.2019
CNA
Park Ridge Hospital
06.2012 - 04.2013
Food Prep/Server
AVI Food Systems, Inc.
07.2008 - 01.2010
Nursing - Cna
BOCES 2
High-school -
Rush Henrietta