PAULINA URIBE
Ramona,CA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
General Manager
Gaby's Thrift Store
Tijuana, B.C.
01.2022 - Current
- Attained revenue and profit objectives by implementing effective promotional and budgetary oversight methods.
- Resolved employee, customer, and vendor issues through effective conflict mediation and problem-solving skills.
- Maintained top-notch service standards, creating memorable customer experiences for each individual.
- Held teams accountable to rules and regulations for safe, consistent service.
Small Business Owner and Designer
Dreamy Details
San Diego, CA
01.2020 - Current
- Developed and presently maintain an e-commerce website with a focus on increasing revenue through a user-friendly interface.
- Utilized digital tools, such as Adobe Illustrator, to create and market personalized anime decals.
- Expanded network with other businesses to maximize marketing/sales potential, collaborating with targeted anime venues like Sugoi Saturday in Anaheim, CA
- Utilized outsourcing strategies for expert-level overseas marketing of products, resulting in increased return on investment.
Customer Service Representative
Gaby's Thrift Store
Tijuana, B.C.
01.2017 - 01.2022
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Pathways Service Learning Tutor
Bell Middle School
San Diego, CA
01.2019 - 04.2020
- Guided and supported the academic growth of 7-13 year olds in Math, English, and Reading.
- Developed and executed customized lesson plans based on individual learner's distinctive learning style and developmental stage.
- Provided ongoing support to ensure each learner retained the learning objectives.
- Maintained accurate records of student attendance and progress.
- Developed lesson plans tailored to the needs of each student.
Education
Bachelor of Science Degree in Business Administration -
San Diego State University
San Diego, CA12.2020
Skills
- Business Administration
- Project Management
- Cross-Cultural Communications
- Service Quality Improvement
- Program Administration
- Advertising and marketing
Languages
English
Professional
Spanish
Professional
ASL
Limited
References
References available upon request.
Timeline
General Manager
Gaby's Thrift Store
01.2022 - Current
Small Business Owner and Designer
Dreamy Details
01.2020 - Current
Pathways Service Learning Tutor
Bell Middle School
01.2019 - 04.2020
Customer Service Representative
Gaby's Thrift Store
01.2017 - 01.2022
Bachelor of Science Degree in Business Administration -
San Diego State University
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