Summary
Overview
Work History
Education
Skills
Timeline
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Paulina Villanueva

Wesley Chapel

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

4
4
years of professional experience

Work History

Michael Kors Lifestyle Store

Sales Assosciate
09.2023 - Current
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
  • Boosted sales revenue through effective upselling and cross-selling techniques.
  • Maintained a well-organized and visually appealing store environment for optimal customer experience.
  • Collaborated with team members to achieve monthly sales targets and maintain high-performance standards.
  • Developed strong relationships with customers, resulting in repeat business and loyalty.
  • Consistently met or exceeded individual sales goals while contributing to overall store success.
  • POS knowledge

Michael Kors Outlet Store

Sales Associates
11.2020 - 09.2023
  • Collaborated with team members to achieve monthly sales targets and maintain high-performance standards.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Trained new staff members on company policies, procedures, and best practices for retail sales success.
  • Implemented visual merchandising strategies to optimize product display and attract customer interest.
  • Identified opportunities for upselling complementary items during interactions with clients.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
  • Boosted sales revenue through effective upselling and cross-selling techniques.
  • Maintained a well-organized and visually appealing store environment for optimal customer experience.

365 Cafe Italiano

Baristas Coffee Company
10.2019 - 11.2020
  • Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
  • Streamlined drink preparation process for increased efficiency and consistent taste.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.

Education

Associate of Arts -

Pasco-Hernando State College
New Port Richey, FL
03.2024

High School Diploma -

Wiregrass Ranch High School
Wesley Chapel, FL
05.2020

Skills

  • Sales Expertise
  • Product and Service Sales
  • POS System Operations
  • Retail Sales
  • Customer Service and Assistance
  • Multitasking
  • Bilingual( Spanish/English)

Timeline

Michael Kors Lifestyle Store

Sales Assosciate
09.2023 - Current

Michael Kors Outlet Store

Sales Associates
11.2020 - 09.2023

365 Cafe Italiano

Baristas Coffee Company
10.2019 - 11.2020

Associate of Arts -

Pasco-Hernando State College

High School Diploma -

Wiregrass Ranch High School

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Paulina Villanueva