Pauline A. Carlson
Duluth,MN
Overview
20
20
years of professional experience
Work History
Optician Technician
Aspirus St Luke’s
Hermantown Mn
11.2023 - 11.2024
- Conducted preliminary eye examinations, including visual acuity tests and measurements.
- Educated patients on proper eyewear care and maintenance for prolonged use.
- Collaborated with ophthalmologists to interpret prescriptions and align patient needs with solutions.
- Implemented process improvements that streamlined workflow, enhancing overall clinic efficiency.
Patient Access Representative
Essentia Health-St. Mary's Medical Center
Duluth, MN
10.2020 - 10.2023
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Facilitated communication between patients and healthcare providers to enhance patient experience and satisfaction.
- Coordinated insurance verification and eligibility checks, streamlining the admissions process for patients.
- Assisted in training new staff members on operational procedures and patient access protocols.
Level 3 Customer Service Representative
Walman Optical
Proctor, MN
05.2014 - 06.2020
- Complete daily paperwork for submission to corporate office
- Answer phones address any issues or concerns raised
- Submit eyeglass orders
- Check in and place orders for frames
- Tracing frames to be cut in
- Prepare all invoices and ship all fulfilled orders
Optician
Superior Eye Care
Superior, WI
01.2010 - 05.2014
- Maintain appointment schedule
- Performed adjustments to glasses
- Completed vision screening to include Humphrey test, Color blind, Depth Perception, and blood pressure
- Fulfilled orders for glasses and contacts
- Conducted contact lens training
- Submitted claims to insurance for processing
- Prepared all billing statements
- Answered phones and addressed any patient issues or concerns timely
- Created, updated and maintained patient files
- Followed and adhered to HIPPA regulations
Assistant Manager
Lakehead Oil
Superior, WI
04.2007 - 01.2010
- Oversee the daily operations of the Nemadji Travel Plaza store
- Recruit, interview and hire and train new employees
- Responsible for completing weekly schedules for 10 employees
- Track and review of employee hours for accuracy
- Conduct and maintain tracking for store inventory
- Oversee the daily operations of the deli
Assistant Manager
Best Oil
Duluth, MN
02.2007 - 04.2007
- Supervised and trained 8 full time and part time associates
- Entered data into the Bookkeeping system / Reporting system for daily sales (PDI)
- Created weekly schedules for employees
- Responsible for completing orders to ensure products were in stock
Cashier
Best Oil
Duluth, MN
09.2004 - 02.2007
- Completed daily deposits
- Promoted sales promotions
- Provided customer service
- Filled in for other stores as needed
- Promoted to Assistant Manager
Skills
- Optical measurements
- Optical dispensing
- Visual acuity testing
- Insurance verification
- Frame selection
- Multifocal lens fitting
- Optical orders
- Insurance billing
- Retail sales
Timeline
Optician Technician
Aspirus St Luke’s
11.2023 - 11.2024
Patient Access Representative
Essentia Health-St. Mary's Medical Center
10.2020 - 10.2023
Level 3 Customer Service Representative
Walman Optical
05.2014 - 06.2020
Optician
Superior Eye Care
01.2010 - 05.2014
Assistant Manager
Lakehead Oil
04.2007 - 01.2010
Assistant Manager
Best Oil
02.2007 - 04.2007
Cashier
Best Oil
09.2004 - 02.2007