Pauline Baca
White Diamond
Alto ,NM
24
years of professional experience
Results-driven professional with a proven track record at Tall Pines Medical, excelling in patient coordination and financial accuracy. Demonstrated dependability and prioritization skills, enhancing operational efficiency. Adept at fostering positive relationships and delivering exceptional service, ensuring patient satisfaction and compliance in a fast-paced healthcare environment.
Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Work History
Rural Mail Carrier
4 Years 6 Months- Delivered mail and packages efficiently to rural routes, ensuring timely service for all customers.
- Maintained accurate records of deliveries and pickups, enhancing accountability and traceability.
- Established positive relationships with community members, fostering trust and customer satisfaction.
- Adapted to changing weather conditions and road challenges while maintaining delivery schedules.
Office Manager
7 Years 2 Months- Processed and prepared daily bank depositswhile maintaining accurate financial records.
- Scheduled and coordinated patient appointments, ensuring efficient provider scheduling and patient flow.
- Answered multi-line phone systems, addressedpatient inquiries, and directed calls professionally.
- Assisted physicians with medical procedures bypreparing examination rooms, instruments, and patient documentation.
- Delivered exceptional customer service by creating a welcoming environment and addressing patient concerns with professionalism and empathy.
- Maintained accurate patient records whileensuring confidentiality and compliance withoffice policies.
- Collaborated with medical staff to support daily clinic operations in a fast-paced healthcare environment.
General Manager
12 Years 6 Months- Managed daily grocery ordering and inventory to ensure product availability and minimize waste.
- Prepared and completed accurate bank deposits while maintaining cash handling procedures.
- Created and managed employee schedules toensure adequate staffing and efficient operations.
- Delivered exceptional customer service byresolving customer concerns and promoting apositive shopping experience.
- Effectively multitasked in a fast-paced environment while prioritizing daily operationalresponsibilities.
- Supervised and supported team members, delegated tasks, and ensured company policies and performance standards were met
Education
GED
Skills
Dependability
Load balancing
Prioritization
Observation
Timeline
Rural Mail Carrier
White Diamond
01.2022 - 07.2026Read More
Office Manager
Tall Pines Medical
10.2014 - 12.2021Read More
General Manager
KFC Restaurant
02.2002 - 08.2014Read More
Hot Springs High
GED
Read More