Pauline Bingaman-Mays
Columbia,SC
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
20
20
years of professional experience
Work History
Referral Specialist
PRISMA Health Family Medicine
01.2021 - Current
- Managed patient registration, scheduling, insurance coordination, and daily administrative tasks to support efficient operations across three offices and 10 physicians
- Handled patient concerns and high-volume phone communication, providing clear guidance and support for more than 100 patients each day
- Maintained organized office records through filing, ordering, documentation, and consistent compliance with Prisma Health standards
- Supported physicians and staff by coordinating information flow between departments and serving as a liaison to resolve issues and keep operations moving smoothly
Patient Liaison
Columbia Heart Clinic
05.2010 - 01.2021
- Coordinated schedules for multiple physicians to ensure efficient use of time and prioritized patient care
- Improved the patient experience by coordinating testing, referrals, and follow-ups
- Contributed to a positive work environment through teamwork and a focus on operational excellence
- Supported office communication by keeping staff informed of patient needs, scheduling updates, and operational changes
Patient Liaison
University of South Carolina School of Medicine
05.2006 - 05.2010
- Managed appointments and coordinated communication between physicians, patients, and staff while handling high-volume phone inquiries with accuracy
- Used strong organizational skills to streamline daily operations, boosting productivity and supporting physician effectiveness
- Delivered consistent administrative support, enabling physicians to focus on patient care and clinical tasks
Education
Bachelor of Arts - English
University of South Carolina
Columbia, SCSkills
- Critical thinking skills
- Organizational skills
- Appointment scheduling
- Patient relations
- Attention to detail
- Patient care coordination
- Scheduling
- Relationship building
- Office administration
- Healthcare operations
- Strategic planning
- Project management
Timeline
Referral Specialist
PRISMA Health Family Medicine
01.2021 - Current
Patient Liaison
Columbia Heart Clinic
05.2010 - 01.2021
Patient Liaison
University of South Carolina School of Medicine
05.2006 - 05.2010
Bachelor of Arts - English
University of South Carolina