PAULINE BRYTANIE JONES
Indianapolis,IN
Summary
Healthcare professional with extensive experience in home care operations, client services, and direct patient care. Proven track record in managing caregiver coordination, regulatory compliance, and service documentation. Currently pursuing nursing studies, seeking part-time opportunities in patient access, scheduling, or administrative support.
Overview
15
15
years of professional experience
Work History
OWNER / HOME CARE ADMINISTRATOR
Hearts Haven Homecare LLC
Indianapolis, IN
11.2024 - Current
- Managed daily home care operations, focusing on client services, caregiver coordination, scheduling, onboarding documentation, and regulatory compliance to ensure efficient service delivery.
- Provide direct client care and coordinate services according to authorized service plans and individual client needs.
- Organized client and caregiver records and communicated schedules, services, and required documentation to ensure seamless coordination and client satisfaction.
- Executed agency billing and maintained service documentation and reimbursement records to facilitate accurate payments and streamline business operations.
- Oversee administrative processes associated with operating and maintaining the home care business.
HOME HEALTH AIDE
Healing Hands HC LLC
Indianapolis, IN
06.2022 - 05.2026
- Provided personal care, hygiene, dressing, mobility, and toileting support to foster client independence and uphold dignity.
- Facilitated meal preparation, medication reminders, and safe transfers while implementing fall-prevention practices at home.
- Monitored client needs and delivered respectful, reliable in-home support to enhance client well-being.
ADVISOR ASSISTANT
Capital Group American Funds
Indianapolis, IN
10.2022 - 08.2025
- Maintained accurate client portfolio and transaction records, processing client-directed trades to ensure timely execution.
- Prepared reports and correspondence, reviewing financial information and customer orders for accuracy to support informed decision-making.
- Supported customer inquiries, routing clients to appropriate departments to enhance service responsiveness.
APPOINTMENT SCHEDULER
KHI Solutions
Indianapolis, IN
01.2021 - 09.2022
- Scheduled appointments and answered incoming calls as first point of contact for prospective clients, enhancing client engagement.
- Maintained accurate database information and coordinated messages among clients and team members to streamline communication.
- Handled service questions and complaints, routing callers to appropriate team members for effective issue resolution.
FINANCIAL UNDERWRITER
CNAC
Indianapolis, IN
08.2017 - 04.2020
- Underwrote automobile loan applications by analyzing applicant financial and credit information to assess eligibility.
- Evaluated lending risk and applied established criteria to guide automobile financing decisions.
- Reviewed loan documentation for completeness and accuracy, ensuring compliance with underwriting standards.
BREASTFEEDING PEER COUNSELOR
Marion County Public Health Department
Indianapolis, IN
05.2011 - 08.2017
- Provided breastfeeding education, encouragement, and ongoing support to WIC mothers during pregnancy and the postpartum period.
- Guided mothers in addressing breastfeeding concerns while supporting individualized breastfeeding and infant-feeding goals.
- Built trusting relationships with mothers and families while providing compassionate, respectful peer education and support.
- Connected mothers and families to WIC, healthcare, and community resources to enhance support networks.
- Maintained follow-up communication with participants, documenting interactions and tracking concerns and progress.
Education
Associate of Applied Science - Nursing & Health Sciences
IVY TECH COMMUNITY COLLEGE OF INDIANA
Indianapolis, IN12-2028
Skills
- Home care management
- Patient & Client Care
- Regulatory Compliance
- Documentation & Recordkeeping
- Billing & Reimbursement
- Scheduling
- Caregiver Training
- Client Management
- Financial Management
- Public Health Education
- Customer Service
Timeline
OWNER / HOME CARE ADMINISTRATOR
Hearts Haven Homecare LLC
11.2024 - Current
ADVISOR ASSISTANT
Capital Group American Funds
10.2022 - 08.2025
HOME HEALTH AIDE
Healing Hands HC LLC
06.2022 - 05.2026
APPOINTMENT SCHEDULER
KHI Solutions
01.2021 - 09.2022
FINANCIAL UNDERWRITER
CNAC
08.2017 - 04.2020
BREASTFEEDING PEER COUNSELOR
Marion County Public Health Department
05.2011 - 08.2017
Associate of Applied Science - Nursing & Health Sciences
IVY TECH COMMUNITY COLLEGE OF INDIANA