Pauline Criswell
Pittsburgh,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Executive Assistant
Three Rivers Youth
Pittsburgh, PA
10.2021 - Current
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports, budgets and filing systems for management team.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Residency Program Coordinator
UPMC Children's Hospital Of Pittsburgh
Pittsburgh, PA
06.2010 - 10.2021
- Maintain knowledge of current medical licensure requirements, immigration policies, ACGME accreditation and institutional requirements.
- Coordinate with Chief Residents to maintain and distribute resident rotation schedules, call schedules, vacation/leave schedules, and meeting schedules.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Entered data in GME system and handled database maintenance.
- Arrange BCLS, ACLS, PALS, and ATLS and re-certification training courses.
- Assist with resident travel and accommodations for national conferences.
- Maintain confidential resident and fellow files.
- Handled shipping logistics for large mailings to 50 recipients weekly.
Communications Specialist
Reed Smith LLP
Pittsburgh, PA
05.2001 - 12.2010
- Checked shipments against paperwork and signed documents.
- Scheduled pickups and deliveries to maintain smooth operations.
- Collaborated with other departments on supply and quality issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Kept files, logs and records updated with latest information.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Interviewed, hired and trained new employees for production positions.
- Set overall vision and provided team leadership.
Behavioral Management Specialist
The Pittsburgh Project
Pittssburgh, PA
01.1994 - 09.2001
- Created and implemented department support framework to address strategic goals.
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Delivered crisis intervention and assisted families in understanding complexities of mental illness.
- Partnered with administrative leadership to improve discipline practices based on data findings.
- Oversaw proactive crisis intervention training for campus employees.
- Crafted Behavioral Intervention Plans for individual students.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
Education
Bachelor of Science - Human Resources Management
Geneva College
Beaver Falls, PA05.2020
Associate of Science - General Studies
Community College Of Allegheny County
Pittsburgh, PA12.2018
Skills
- Marketing materials
- Team Leadership
- Understanding of human resources
- Customer service experience
- Advanced MS Office Suite
- Schedule & calendar planning
- Travel accommodations
- Employee training and development
- Expense reporting
- Administrative support
Timeline
Executive Assistant
Three Rivers Youth
10.2021 - Current
Residency Program Coordinator
UPMC Children's Hospital Of Pittsburgh
06.2010 - 10.2021
Communications Specialist
Reed Smith LLP
05.2001 - 12.2010
Behavioral Management Specialist
The Pittsburgh Project
01.1994 - 09.2001
Bachelor of Science - Human Resources Management
Geneva College
Associate of Science - General Studies
Community College Of Allegheny County