Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Pauline Hernstrom

Geneseo,IL

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Bartender

Campfire At The Stella
08.2020 - 03.2021
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Server /Bartender

Downtown Elixir & Spirits
08.2020 - 03.2021
  • Supported team consistently, helping with hostess, food delivery and bussing needs
  • Achieved sales quotas through consistently promoting high-profit items and daily specials
  • Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors.

Lead Bartender

CRU 221 Bottle Shoppe
01.2019 - 08.2020
  • Drove customer satisfaction with expertly-crafted drinks, craft beers, and broad wine selections
  • Determined staffing needs for each shift and scheduled employees for coverage
  • Maintained bar appearance through continuous cleaning, organizing, and supply replenishment
  • Diffused difficult situations with excellent conflict management skills and alcohol service expertise
  • Server

Lead Bartender & Trainer

The J Bar / Holiday Inn & Suites / Embassy Suites
Davenport, Iowa
09.2014 - 08.2020
  • Enhanced bar's reputation by developing seasonal offerings and signature cocktails
  • Kept expenses under budget by monitoring employees' alcohol and supply use
  • Improved team performance, offering personalized support and mentoring to close knowledge gaps
  • Cultivated culture of hospitality and customer-focused mentality, leading by example to deliver exceptional service.

Education

High School Diploma -

Moline High School
Moline, IL
08.2007 - 05.2011

Skills

  • Positive and professional
  • Guest engagement
  • Team member support
  • Quality assurance
  • Food Preparation and Safety
  • Task prioritization

Timeline

Bartender

Campfire At The Stella
08.2020 - 03.2021

Server /Bartender

Downtown Elixir & Spirits
08.2020 - 03.2021

Lead Bartender

CRU 221 Bottle Shoppe
01.2019 - 08.2020

Lead Bartender & Trainer

The J Bar / Holiday Inn & Suites / Embassy Suites
09.2014 - 08.2020

High School Diploma -

Moline High School
08.2007 - 05.2011

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Pauline Hernstrom