Pauline Medrano
Chesapeake,VA
Summary
Team leadership and safety compliance expertise across diverse operational settings. Implemented training programs that improved staff performance and service delivery while maintaining strict quality and safety requirements. Enhanced compliance with health regulations and optimized service delivery in cafeteria and maintenance operations.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Cafeteria Worker
Atlantic Shores Christian School
Chesapeake, Virginia
03.2024 - 05.2025
- Prepared and served food in a high-volume cafeteria setting, ensuring timely meal delivery.
- Served food efficiently during lunch hours to students and staff.
- Delivered high standards of customer service by serving customers promptly and addressing their needs.
- Prepared nutritious meals in compliance with safety and health standards.
- Operated kitchen equipment according to established procedures, ensuring safe operations.
- Maintained supply levels of utensils and condiments during peak meal periods to support efficient service.
- Upheld correct procedures for preparing foods and storing leftovers.
- Trained new staff on food handling techniques and safety protocols to enhance overall kitchen compliance.
- Rotated stock items to prioritize the use of older items and maintain inventory quality. so that older items are used first.
Shift Supervisor
Starbucks, Barista
Chesapeake, Virginia
08.2019 - 04.2020
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new employees on company policies and procedures.
- Trained new baristas on coffee preparation and customer interaction techniques.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints swiftly to enhance overall experience at the store.
- Assisted customers with product selection and provided recommendations based on preferences.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Maintained accurate records of daily transactions and deposits.
- Managed inventory levels and placed orders for coffee and supplies.
- Conducted weekly inventory of supplies, equipment, and food items.
- Checked product orders for accuracy and quality before delivery. for quality and completeness.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Enforced health and safety standards to maintain a clean work environment.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Upheld company standards and compliance requirements for operations.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Safety Manager
U.S. Navy
Norfolk, VA
04.2019 - 10.2019
- Managed all safety requirements, protective gear, emergency systems, and mishap reports for over 200 personnel, ensuring compliance and reducing incidents
- Ensured compliance with federal, state, and local occupational health and safety laws, promoting a safer work environment.
- Conducted safety inspections and audits across various facilities.
- Inspected facilities regularly for compliance with OSHA standards.
- Verified timely completion of IH surveys and resolved issues during surveys or safety audits, improving audit readiness and safety standards
- Monitored employee performance to ensure safe working practices are followed.
- Trained personnel on safety protocols and emergency response practices.
- Provided training on proper use of PPE and other safety protocols.
- Conducted regular safety meetings for staff to ensure compliance with safety regulations.
- Led safety meetings to enhance awareness and compliance among staff. to promote awareness among staff members.
- Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues, or concerns and promote continuity of training initiatives.
- Analyzed incident reports to identify safety improvement areas.
- Investigated accidents to identify causes and prevent future incidences.
- Collaborated with teams to implement risk mitigation strategies.
- Maintained safety equipment and ensured compliance with regulations.
- Maintained records of inspection findings, hazard assessments, and corrective actions taken.
- Conducted health and safety orientations and created training materials to enhance employee understanding of safety protocols.
- Identified and recommended methods to mitigate ongoing hazards, improving safety practices and materials.
- Developed noise surveys, continuous atmosphere monitoring and ventilation surveys.
- Developed and maintained noise hygiene programs, continuous air monitoring and ventilation surveys.
Maintenance Supervisor
U.S. Navy
Norfolk, VA
06.2017 - 04.2019
- Supervised 200 personnel in maintenance production environment for 9 helicopters, delegating tasks and prioritizing maintenance requirements to enhance operational readiness.
- Supervised maintenance teams to ensure operational readiness of naval equipment.
- Coordinated preventive maintenance schedules for critical systems and machinery to ensure optimal performance and reliability.
- Reviewed work orders, allocated resources, assigned tasks, and established job priorities to streamline maintenance operations.
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Developed maintenance reports to track service history and compliance standards.
- Collaborated with engineering teams to implement system upgrades and repairs.
- Coordinated emergency repairs to minimize disruption in production schedules.
- Ensured adherence to Navy safety standards during all maintenance activities.
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
Quality Assurance Manager
U.S. Navy
Norfolk, VA
01.2014 - 06.2017
- Served as Quality Assurance representative for major aircraft inspections and audits, ensuring compliance with safety standards.
- Inspected over 20 programs and monitored qualifications of over 400 personnel to ensure maintenance was conducted safely and properly
- Conducted regular inspections to ensure adherence to safety and quality regulations.
- Led audits to assess compliance with established quality assurance guidelines and policies.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Captured findings and recommendations to drive continuous improvement in quality processes.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Developed quality assurance protocols for operational procedures and compliance standards.
- Trained personnel on quality control measures and best practices for operational efficiency.
- Supervised and guided inspectors, technicians, and other staff.
- Documented all findings from investigations into non-conformances in order to track progress toward resolution.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
- Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
Data Analyst
United States Navy, Unit
Norfolk, Virginia
03.2013 - 03.2015
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Developed reports using data visualization tools for leadership review.
- Created data visualizations and reports for management, showcasing findings and recommendations.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Provided data-driven solutions to support decision making.
- Analyzed operational data to support mission planning and execution.
- Collaborated with team members to identify process improvements and efficiencies.
- Maintained databases to ensure accurate and timely information access.
- Maintained documentation of all the processes related to Data Analysis.
- Monitored performance and quality control plans to identify improvements in data systems.
- Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
- Presented findings to stakeholders for operational readiness assessments.
- Developed and implemented data collection systems and strategies to optimize statistical efficiency and data quality.
Training Coordinator
U.S. Navy
Norfolk, VA
01.2013 - 01.2014
- Conducted training for over 400 personnel on routing, issuing, and proper documentation of qualifications, improving training compliance
- Organized training sessions for personnel in multiple departments to enhance skills.
- Developed training materials and resources for diverse learning styles.
- Managed scheduling of training events to ensure full participation.
- Evaluated trainee performance and provided constructive feedback.
- Collaborated with subject matter experts to enhance course content.
- Assisted in implementing new training technologies and methods.
- Maintained training records and documentation for compliance purposes.
- Maintained accurate records of all trainings conducted.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Delivered presentations outlining best practices related to specific job roles or tasks.
- Coordinated with subject matter experts to develop effective training content.
- Integrated paper training jackets into a digital program for the Navy and Marine Corps training system, streamlining record-keeping
Instructor Supervisor
U.S. Navy
Norfolk, VA
03.2009 - 12.2013
- Led instructor team by verifying course curriculum accuracy, facilitating classes, and supporting the qualification of other instructors to maintain instructional standards
- Supervised instructors to ensure compliance with U.S. Navy training standards.
- Facilitated feedback sessions to improve teaching methods and course content delivery.
- Evaluated instructor performance through classroom observations and assessments.
- Assessed instructor performance and delivered constructive feedback.
- Collaborated with leadership to align training programs with operational goals and objectives.
- Developed training materials for military personnel to enhance instructional effectiveness.
- Developed teaching plans based on student needs assessment results.
- Coordinated instructor schedules to ensure adequate coverage at all times.
- Performed administrative tasks associated with the supervision of instructors such as scheduling meetings, preparing correspondence.
- Researched best practices related to instruction delivery and implementation of new technologies in the classroom setting.
- Ensured compliance with applicable regulations and standards related to instruction delivery.
- Investigated complaints from students regarding instructional issues or concerns.
- Kept classroom neat and orderly to reduce safety impediments.
Education
Bachelor's degree - Technical Management, science
DeVry University-Chicago
Chicago, IL02-2026
Certificate - Billing And Coding
DeVry University
Chicago, IL08-2024
Skills
- Food safety standards
- Safe food handling
- Sanitation practices
- Cafeteria management
- Meal preparation
- Quality control
- Incident Investigation
- Employee onboarding
- Osha
- Audits
- Regulatory
- Compliance
- Data analysis
- Database management
- Data governance
- Reporting
- Report creation
- Documentation
- Audits
- Problem-solving
- Root cause identification
- Risk management
- Communication skills
- Team leadership
- Cafeteria Team Leadership
- Employee training coordination
- Employee onboarding
- Training orientation
- Team building
- Staff management
- Time optimization
- Scheduling
- Workflow optimization
- Supply maintenance
- Supply replenishment
- Inventory control
- Supply procurement
- Money handling
- Performance improvement
- Problem resolution
- Conflict mediation
- Team collaboration
- Detail orientation
- Decision-making
- Reliability and punctuality
- Honest and ethical
- Verbal and written communication
- Public Speaking
- Word
- Powerpoint
- Outlook
- File management
- Data entry
- Deadline adherence
- Troubleshooting and diagnosis
- Process improvement
- Work planning
- Resourceful and analytical
- Management
- Ergonomics
- Leadership
- Safety
- Team collaboration
- Decision-making
- Verbal and written communication
- Staff management
- Meal preparation
- Leadership
- Supply procurement
- Documentation
- Cafeteria Inventory Management
Personal Information
Driving License: Driver's License
Certification
Driver's License
Military Service
E6 | United States Navy
Timeline
Cafeteria Worker
Atlantic Shores Christian School
03.2024 - 05.2025
Shift Supervisor
Starbucks, Barista
08.2019 - 04.2020
Safety Manager
U.S. Navy
04.2019 - 10.2019
Maintenance Supervisor
U.S. Navy
06.2017 - 04.2019
Quality Assurance Manager
U.S. Navy
01.2014 - 06.2017
Data Analyst
United States Navy, Unit
03.2013 - 03.2015
Training Coordinator
U.S. Navy
01.2013 - 01.2014
Instructor Supervisor
U.S. Navy
03.2009 - 12.2013
Bachelor's degree - Technical Management, science
DeVry University-Chicago
Certificate - Billing And Coding
DeVry University