Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Pauline Parent

Merrimack,NH

Summary

Reliable Customer Service Associate with Assistant Manager skills. Passionate about helping and creating satisfying experiences for customers, team members and trainees . Strong history of providing top-notch friendly support.

Overview

50
50
years of professional experience

Work History

Barista

FLIK Hospitality
Merrimack, NH
06.2009 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Operated cash registers to process customer payments.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Cashier

Sabastions Food Service
Merrimack, NH
06.2004 - 06.2009
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.

Department Manager

Building 19
Burlington, MA
02.1974 - 05.1984
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.

Education

Bachelor of Arts -

Wheaton College
Norton, MA
05-1984

Skills

  • Opening and closing duties
  • Cash Handling
  • Cash Register Operation
  • New Hire Training
  • Exceptional customer service
  • Positive Rapport Building

Affiliations

  • Independent caregiver for Visiting Angels Home Care. I work with elderly clients that want to stay home and need assistance.

Timeline

Barista

FLIK Hospitality
06.2009 - Current

Cashier

Sabastions Food Service
06.2004 - 06.2009

Department Manager

Building 19
02.1974 - 05.1984

Bachelor of Arts -

Wheaton College

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Pauline Parent