Pauline Rouse
Greenfield
Summary
Seasoned Chaplain Coach and Associate Pastor with a proven track record at Marketplace Chaplains USA, adept in grief and caring support. Excel in enhancing spiritual care, boosting team unity, and fostering strong relationships. Skilled in building and managing teams while providing compassionate leadership. I effectively mentor and uplift others while providing the support they need to achieve their goals.
Overview
45
45
years of professional experience
Work History
Chaplain Coach
Marketplace Chaplains USA
10.2006 - Current
- Coach and train new and existing Chaplains on proper procedures.
- Provide support to EDO by assisting with job interviews, reference checks for Chaplain candidates.
- Provide support for our Division Chaplains with training and refreshers on proper entry of DCP.
- Write and distribute procedures pertaining to our Chaplain activity.
- Coordinate Chaplain schedules and the day to day oversight of SE Wisconsin companies and their Chaplains.
- Visit assigned worksites to develop relationships and provide support and spiritual care to clients and their employees.
Associate Pastor
New Song Church
10.2006 - Current
- Lead/Teach our Women's Group twice per month, providing Biblical insight into daily life situations. Providing a safe environment to share issues and grow together spiritually with Biblical precepts.
- Provided pastoral counseling to individuals seeking guidance on personal or relationship issues, promoting emotional well-being within the congregation.
- Conduct home/hospital/nursing home visits to offer prayerful support during times of crisis or illness, demonstrating compassion towards those in need.
- Provide spiritual care through visitation, counseling, and prayer.
- lead and train our prayer team to provide faithful support to our congregation through prayer.
- Deliver scripturally based sermons that effectively communicated biblical truths while addressing contemporary issues faced by today''s Christians.
- Provide officiating services for funerals and weddings whenever needed to provide support to our congregation and others needing assistance during these times.
Manager of Audit, Facilities, Customer/Policy Serv
Unitrin Insurance
09.1979 - 07.2006
- Managed departments to provide top service for the needs of policy holders and internal customers.
- Implemented training programs for enhanced employee skills.
- Managed employee salary budget and outside vendor expenses.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Conducted performance evaluations to identify areas for employee growth.
Education
Master of Theology - Theology
Midwest Bible College
Milwaukee, WI08-2006
Bachelor in Biblical Studies - Theological Studies
Midwest Bible College
Milwaukee, WI05-2004
Associate in Business Management - Management
Cardinal Stritch University
Milwaukee, WI05-2000
Skills
- Team building
- Training and Coaching
- Spiritual care
- Problem-solving abilities
Timeline
Chaplain Coach
Marketplace Chaplains USA
10.2006 - Current
Associate Pastor
New Song Church
10.2006 - Current
Manager of Audit, Facilities, Customer/Policy Serv
Unitrin Insurance
09.1979 - 07.2006
Master of Theology - Theology
Midwest Bible College
Bachelor in Biblical Studies - Theological Studies
Midwest Bible College
Associate in Business Management - Management
Cardinal Stritch University
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