Pauline Schulze
Roseburg,OR
Summary
Proven Phlebotomy Technician and Business Administrator with a track record of enhancing patient satisfaction and streamlining operations at Quest Diagnostics. Skilled in venipuncture and specimen handling, coupled with exceptional communication abilities, led to significant improvements in efficiency and patient care. Demonstrates a strong commitment to quality control and HIPAA compliance, fostering trust and collaboration among staff.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Phlebotomist
Quest Diagnostics
2410 NW Edenbower Blvd Suite 177
07.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Reviewed patient records for accuracy and completeness.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Monitored patients for reactions and verified sample quality.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Participated in quality assurance and competency assessment initiatives.
Business Administrator
St. Joseph Catholic Church
Roseburg, OR
12.1998 - 07.2022
- Contributed to economic success by participating in budgeting process.
- Managed day-to-day development issues.
- Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
- Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience.
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Coordinated travel arrangements for staff members.
- Lead design and review sessions with technical and business staff.
- Streamlined office processes by implementing new project management software and training staff on its usage.
- Oversaw employee onboarding processes, ensuring seamless integration into the company culture from day one.
- Processed employee expense reports quickly to prevent delays in payouts.
- Facilitated fast-paced and dynamic entrepreneurial environment.
- Spearheaded marketing initiatives.
- Streamlined workflow.
- Enhanced financial reporting accuracy through meticulous attention to detail and thorough review of accounting records.
- Developed monthly reports.
- Developed strategic plans and initiatives.
- Improved operation procedure between IT provider and end-users.
- Observed all laws, regulations and other applicable obligations.
- Managed a team of administrative professionals, providing guidance and support to ensure successful completion of daily tasks.
- Collaborated with cross-functional teams to develop innovative solutions that enhanced company operations and improved overall performance.
- Monitored compliance with relevant regulations within the organization''s policies and procedures framework.
- Represented company at conferences and seminars to boost outreach.
- Oversaw HR training, coaching, mentoring and staff retention.
- Oversaw process improvement initiatives.
Education
M.D. - Phlebotomy
Umpqua Community College
Roseburg, OR06.2022
Master of Arts - Pastoral Ministry
University of Portland
Portland, OR05.2007
Bachelor of Science - Business Management
Marylhurst University
Marylhurst, OR05.2004
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Butterfly needle technique
- Sample and specimen collection
- HIPAA Compliance
- Patient confidentiality
- Venipuncture Expertise
- Blood collection techniques
- Specimen labeling procedures
- Communication abilities
- HIPAA
- Patient support
- Blood culture collection
- Data Entry
- Specimen Preparation
- Quality Control
- Patient preparation
- Pediatric phlebotomy
- Syringe method
- Quality control guidelines
- Geriatric phlebotomy
- Customer Service
- Attention to Detail
- Specimen Collection
- Phlebotomy Technician (PT)
- Decision-Making
- CPR/AED
- Phlebotomy Technician
- Goal Minded
- Glucose Screening
- Phlebotomy Technician (NCPT)
- Staff Collaboration
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Quest Diagnostics
07.2022 - Current
Business Administrator
St. Joseph Catholic Church
12.1998 - 07.2022
M.D. - Phlebotomy
Umpqua Community College
Master of Arts - Pastoral Ministry
University of Portland
Bachelor of Science - Business Management
Marylhurst University